Clover Services Group has announced that they have established a partnership with BoxScore, developers of an online customer feedback tool that provides printer service providers with a real-time method to acquire customer feedback.
BoxScore provides real-time evaluation data of a customer’s experience. By providing two numeric scores and an optional tweet-length comment, a service provider’s customer can submit feedback in less than 30 seconds. Scores can be provided via a smartphone or web app following any meaningful interaction, project or service call.
“We are excited to offer a powerful sales tool like BoxScore to our customers. As we continue to enhance our Techlink 2.0 services platform, we will roll out even more services like BoxScore to help our dealers increase customer retention while driving higher profitability,” said Chris Sinibaldi, SVP TechLink Service and Training for Clover Services Group.
“BoxScore is a perfect complement to TechLink’s existing services portfolio. Our research has shown that dealers are hungry for customer feedback but need a cost-effective, simple way to do so. BoxScore is that solution. We provide the quantitative and qualitative data dealers need to optimize their customers’ experiences and in turn increase revenue,” said Patrick Burke, CEO at Boxscore.
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