Konica Minolta Business Solutions U.S.A., Inc. has announced that Gobin’s Inc. of Pueblo, Colorado has been awarded with a 2018 Pro-Tech Service Award, an award given to those Konica Minolta dealerships that demonstrate the highest commitment to customer support and satisfaction. In addition, Gobin’s Inc. receives special recognition for its longstanding excellence, as this marks the 30th consecutive year that the dealership has earned this award.
“We are excited to recognize Gobin’s Inc. for this extraordinary achievement. Since the inception of the program 30 years ago, their efforts to provide the highest level of service for their customers has been unwavering,” says James Ingrassia, vice president, solutions support division, Konica Minolta Business Solutions U.S.A., Inc. “The Pro-Tech Service Award represents Konica Minolta’s gold standard for service competency and proficiency.”
Gobin’s Inc, has been dedicated to delivering professional, reliable service and maximum performance for Konica Minolta’s award-winning lines of digital imaging products. To attain the Pro-Tech standard, each element of Gobin’s operation was evaluated and measured, including its management skills, inventory control systems, technical expertise, dispatch systems and customer satisfaction ratings.
“We continue to have a strong partnership with Konica Minolta and the Pro-Tech Service Award is another symbol of our dedication. We are thrilled to have earned this achievement for 30 consecutive years,” says Bob Gobin, president of Gobin’s Inc. “Ensuring our customer’s receive the highest level of service is a top priority for our organization.”
Konica Minolta’s Pro-Tech program requires that the Authorized Dealer’s Service Department meet requirements to ensure they are providing the best customer and product support for their Konica Minolta devices in the field. These requirements include: maintaining proper technical and product training for their service technicians, utilizing the latest Konica Minolta service programs, and working within the guidelines of Konica Minolta policies and procedures. Additionally, Pro-Tech dealers are subject to random inspections of their customer’s Konica Minolta products at customer locations to verify that products are well maintained and that customers’ are satisfied with the level of support the dealer is providing.
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