Noel Ward

Data security will shape the future and well-being of many businesses. Proactive, forward-thinking dealerships, such as Impact Networking in Chicago, IL, can help prevent…

The MFPs you ordered for your five best customers are two months overdue. On a good day, you call your OEM and get vague promises. On a bad day, you get platitudes. Such…

So, the day after the long weekend, the head of your IT group shows up in your office and tells you she is leaving. Happy Tuesday!Totally blindsided…

In our June issue, I covered the business potential of wide- or large-format printing and how it can put money on the table for enterprising dealers. Bear in mind that “large format” is not…

If you’re like most dealers, there may be a couple of things running front and center through your brain. First is how you can keep your business running and profitable in a world…

From passkeys to cameras in hallways to wrist gadgets that count steps and even tell time, devices at the core of the Internet of Things have become more ubiquitous than cell…

Everyone likes money on the table. The decline of A3 and A4 pages changes the game for copier-printer dealers, some of whom are chasing a shrinking…

“A printer is actually a fairly sophisticated piece of computing equipment,” explained Roz Ho, vice president and global head of software at HP…

Can revenue from services replace the losses associated with the decline in A3 and A4? Yes, but dealers need to think further outside the traditional services box….

Around this time last year, many dealers began helping clients migrate employees to the new (and sometimes scary or baffling) world of WFH (work-from-home). The…

We know, we know. Click counts are declining. This has been happening for a while, it’s one of the things that bothers you and you’re wondering what…

Are you a good listener? Or do you just do what you think will do the job?  “We are really good listeners,” affirmed Ken Knight, director of technology…

It’s all Gene Roddenberry’s, the creater of Star Trek‘s fault. He showed us the flip phone on classic science fiction TV show way back in the…

A new vaccine may be zooming around in trucks and planes but in everyday terms, life is still going to be a bit dicey for a few months. And we have no idea of what…

At least we’re somewhat used to it by now. The pandemic, I mean, and all the closures, limitations, masks, and rules that seem to come with it. None of it is much fun, and just…

Managed IT adds value for customers needing more than toner and paper. Monday morning. First thing. The customer bouncing off walls on the other end…

How many labels do you see in a day? Probably a lot more than you think. There are about 230,000 brands in the U.S. market and that translates into a lot of labels on jars…

The storm named Maria slammed into Puerto Rico on September 20, 2017, with sustained winds of over 140 miles per hour. In a matter of hours, the hurricane devastated…

Got data? Got information? You probably have both. Are they the same thing? Nope. Does it matter? Yep!  The 98 strokes you take to play 18 holes is data. The number…

Throughout North America, the number of women holding leadership positions in enterprises of all sizes   is increasing tremendously. Because…

“Volume is not the best metric when it comes to production printing,” said Bob Barbera, director, production solutions marketing and a G7 expert at Canon U.S.A. “It used…

The remarkably clueless MFP residing six feet from my desk refuses to differentiate between A4 and letter-size pages, opting instead not to print at all. The print driver insists…

Given the generous margins on the sales side of the copier/printer dealership business model, it is easy to focus on sales. Still your dealership’s long-term profitability…

Sooner or later we’ll all be sitting around in whatever the new normal is, sharing stories of what we did in the Great Pandemic of 2020. And, depending…