Noel Ward

Spoiler alert! There is no easy answer. “Success is in the eye of the beholder,” said Wes McArtor, CEO of NEXERA, a…

Don’t come up short on the key traits of superior service. Every morning, your service techs vanish—car stocks and all—into the wilderness…

Is your dealership ready to step up into light production? One of your best customers calls late Monday afternoon, hoping you can…

Now is the time to explore new MPS opportunities. To many people, your employees and customers included, printing is as exciting as…

The healthcare market still offers a wealth of opportunities for document imaging dealers. Here’s a fun fact: About 70% of medical communications…

Sponsored by GreatAmerica Financial Services It’s not just storage anymore. It’s the kind of thing your customer brings up over drinks or…

Apps are doing more than just adding value to the latest technology. As remote and hybrid work arrangements become the norm, anywhere-anytime…

The past three years have brought on disruption. Uncertainty is the only certainty. One uncertainty is how selling and supporting document imaging…

The question on the table is: What separates dealers who are successful with managed IT from the rest? This being a nuanced and multilayered topic, I needed some detail…

Dealers have been calling us to lament supply chain issues, but we realize that doesn’t give us the clearest picture of what our readers are experiencing…

Data security will shape the future and well-being of many businesses. Proactive, forward-thinking dealerships, such as Impact Networking in Chicago, IL, can help prevent…

The MFPs you ordered for your five best customers are two months overdue. On a good day, you call your OEM and get vague promises. On a bad day, you get platitudes. Such…

So, the day after the long weekend, the head of your IT group shows up in your office and tells you she is leaving. Happy Tuesday!Totally blindsided…

In our June issue, I covered the business potential of wide- or large-format printing and how it can put money on the table for enterprising dealers. Bear in mind that “large format” is not…

If you’re like most dealers, there may be a couple of things running front and center through your brain. First is how you can keep your business running and profitable in a world…

From passkeys to cameras in hallways to wrist gadgets that count steps and even tell time, devices at the core of the Internet of Things have become more ubiquitous than cell…

Everyone likes money on the table. The decline of A3 and A4 pages changes the game for copier-printer dealers, some of whom are chasing a shrinking…

“A printer is actually a fairly sophisticated piece of computing equipment,” explained Roz Ho, vice president and global head of software at HP…

Can revenue from services replace the losses associated with the decline in A3 and A4? Yes, but dealers need to think further outside the traditional services box….

Around this time last year, many dealers began helping clients migrate employees to the new (and sometimes scary or baffling) world of WFH (work-from-home). The…

We know, we know. Click counts are declining. This has been happening for a while, it’s one of the things that bothers you and you’re wondering what…

Are you a good listener? Or do you just do what you think will do the job?  “We are really good listeners,” affirmed Ken Knight, director of technology…

It’s all Gene Roddenberry’s, the creater of Star Trek‘s fault. He showed us the flip phone on classic science fiction TV show way back in the…

A new vaccine may be zooming around in trucks and planes but in everyday terms, life is still going to be a bit dicey for a few months. And we have no idea of what…

At least we’re somewhat used to it by now. The pandemic, I mean, and all the closures, limitations, masks, and rules that seem to come with it. None of it is much fun, and just…