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Greg Walters, Inc. announced the release of the DOTC Office Technology Partnership Ecosystem blueprint. The DOTPE identifies 12 influences that shape the customer experience. Examples of influences include OEMs, training firms, infrastructure, software applications, finance, toner suppliers, etc. Within each influence, one or multiple influencers vie for relevancy and participation in the sales journey.
This change in perspective is mandated by the current business environment, in which the customer journey is no longer transactional, but neve-rending. A strong team of niche providers working toward a common goal, with clear and transparent roles, will collaborate and provide a collective and increased value to customers.
“For over a decade, we’ve defined the network of vendors and resellers as the ‘Office Technology Landscape.’ This view is in need of an update,” said Walters. “In today’s dynamic and turbulent business environment, it is beneficial to establish relationships beyond vendor and reseller. Companies that utilize partnership ecosystems drive innovation, maximize efficiencies, and bring greater value to their clients.”
The group is currently interviewing and evaluating influencers against 20 data points. The model will highlight and rank relevant firms within each Influence, measuring everything from financial viability to their social footprint.
Through the model, resellers will see how existing relationships stack up and make educated decisions when building or revamping partnerships. The ultimate consumer will compare their existing or future providers against established standards and KPIs.
Technology resellers, and managed IT firms will benefit from the DOTPE by knowing who to review when forming their specific ecosystem. Prospective clients will gain insight into the quality and effectiveness of their provider when compared to other industry resellers.
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