Following the company’s global preview of its Workplace Hub, Rick Taylor, president and CEO, Konica Minolta Business Solutions USA, Inc., has announced the formation of a new integrated Global Client Services organization that consolidates all aspects of services and support into one entity.
The newly formed organization will align support across all channels to meet customers’ demand for the company’s existing portfolio of products and solutions. With its growing managed services business, it plans to deliver a seamless, world-class experience in every aspect of support. Furthermore, it sets the stage for the introduction of the Workplace Hub later this year with its cognitive hub-based architecture and provides additional resources to support the growing Workplace of the Future™ portfolio.
This new organization includes:
- The delivery of customer support through the call center, help desk and field service operations. In addition, centralized help desk and service requests for managed IT services will be handled by the expanded client services team.
- The Solutions and Support division which will provide technical support for both the dealer and direct service teams, Escalation Systems Support (ESS), Quality System Support ESS (QSS) and technical training.
- A Global Client Services and Solutions Division to align professional services for managed IT, cloud and All Covered services.
“These changes reflect the rapid growth in our services business along with the increasing number of customers who are acquiring a mix of products and services,” said Taylor. “This new organization will position us to deliver excellence during the implementation phase and customer support processes and gives way to our credo: IT on your terms.”
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