Ricoh USA, Inc. announced the release of RICOH Claims Management Services, a purpose-built integrated service that solves challenges for insurance providers. This scalable-as-a-service offering automates the intake and validation process of all inbound claims – in both digital and print – while delivering analytics, service-level agreement reporting, hosting and managed services.
RICOH Claims Management Services is built on RICOH’s Intelligent Business Platform, a workflow and process automation ecosystem that enables business insights through one consumer-grade digital experience.
“Organizations are pressed with customer demands for faster results, which can be challenging for strained IT departments. Without the right level of expertise and automation, meeting customer calls for speed can be extremely challenging,” said Bob Lamendola, senior vice president and head of digital services center, Ricoh North America. “RICOH Claims Management Services not only leverages advanced AI-powered Computer Vision for accurate results, but also offers access to a dedicated team of experts, ready to build, deploy, maintain and continually optimize a solution built specifically for an individual organization. This combination helps ensure all compliance and security boxes are checked, while tapping innovative technologies to maintain customer satisfaction with claims processing.”
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