General Profiles

An intriguing aspect of all these dealer acquisitions has been the quiet return of some dealers who had sold their businesses and are returning now that their…

It was a long time in coming, but we finally made it to Ray Morgan Company (RMC) in Chico, California. This 62-year-old company enjoys a wonderful reputation,…

Each year, we ask a different group of dealers to weigh in on a host of topics relevant to dealers. The intent is to provide different and diverse perspectives from…

Imagine being a senior executive at a copier dealership in Nashville, Tennessee. One day, as is your daily routine, you arrive at the office for one of your company’s…

Anyone in this industry interested in learning how to market their dealership and build strong, long-lasting customer and employee relationships could take a…

Two months ago, Sam Yoshida returned to Canon USA as executive vice president and general manager of Canon’s Business Imaging Solutions Group (BISG). He is…

One of the nice things about visiting dealers in Baltimore, at least for us, is that we can drive or take a train. Carol and I elected to drive, and CJ took the train from…

he first time I called on Advanced Business Systems in Cockeysville, Maryland, 45 years ago, I was a DSM for Saxon Industries. I remember meeting the owners…

A man walks into a bar in the college town of Iowa City, Iowa, and buys it. Then, he discovers no matter how hard he works, whenever a hot new trendy bar opens…

After conquering the Fort Collins market with its office technology offerings and developing reputation for superior service, Capital Business Systems is looking to…

Over Jim Loffler’s nearly 40-year career selling office technology, there aren’t many products or services he hasn’t been able to sell. With a commitment to his…

The final stop on our dealer tour of Cincinnati was with one of the largest dealerships in the city, Prosource. Mainly due to an aggressive acquisition strategy, as…

When we visit dealers, I am always most appreciative of their willingness to bring their entire senior team together to spend four to six hours with us in a boardroom, telling their…

As we wound our way through Cincinnati, our second day was spent with owner Jim Donnellon and President Jim George of Donnellon McCarthy Enterprises (DME),…

During our cross-country dealer tour, we have had the opportunity to meet with principals and owners that continue to impress with…

As we plotted out our 2018 Dealer Tour, we made sure to include the Stewart Organization in Dallas/Fort Worth with headquarters in…

If there’s such a thing as warp speed, Doug Pitassi, president of Pacific Office Automation (POA), is cruising at it. Recently,…

Look deeply inside any independent dealership and you’ll find a team of people with different responsibilities with…

In April 23, 2010, I was returning home from a Ricoh Convergence meeting in Las Vegas. After a short respite, I was scheduled to…

As we close out our celebration of the independent dealer channel, we thought it would be enlightening to speak with…

If it weren’t for private equity investment from Oval Partners in 2015, Flexprint LLC might still be a $50+ million dealer growing organically by double digits per year, but fueled…

As we continued on our dealer tour across the country, it gave me pause to reflect about where we started, where…

Like a fine red wine, E.O. Johnson Company in Wausau, Wisconsin, just keeps getting better with age. As the company finishes…

John Fulena has a long and rich history in production print, working for companies such as Agfa, Indigo, Océ, Eastman Kodak, and for…

One of the genuine pleasures of conducting this year’s dealer tour has been meeting with people who were in the business…