In the November issue of The Cannata Report we presented the second half of our 36th Annual Dealer Survey, featuring dealer ratings of their A3 OEMs. Besides the numerical ratings, we included four to five representative comments from dealers to justify their ratings. Over the course of the next few weeks, we will present additional dealer comments about the “Big Six” OEMs (Canon, Konica Minolta, Kyocera, Ricoh, Sharp, Toshiba), which will provide a clearer picture of what dealers really think of their OEM.
In the third of six installments, we share comments from 25 dealers representing Kyocera Document Solutions to qualify their rating.
Excellent – “They have been a great partner through the pandemic.”
Excellent – “Reliability, function, warranty, communication, and pricing.”
Excellent – “Great product, great TCO.”
Excellent – “Reliable products, environmentally conscientious, dealer assistance, and incentives.”
Excellent – “Kyocera has been extremely supportive during the past year in all aspects, financing, technical, and inventory.”
Excellent – “Great products and caring for its dealer community.”
Excellent – “They listen when I have concerns and address them.”
Excellent – “Great software management tools.”
Excellent – “Units run with minimal maintenance.”
Excellent – “My rep is the best out there and company overall has great service and products.”
Very Good – “They listen to the dealers.”
Very Good – “Easy to deal with, fair pricing model.”
Very Good – “Responsive and trying to move the ball forward.”
Very Good – “Good products. Need to reduce aftermarket costs and make warranty claims simpler.”
Very Good – “Reasonably solid lineup from bottom to top.”
Very Good – “Strong technical support. Very aggressive and profitable pricing.”
Very Good – “Great experience with Kyocera for many years.”
Very Good – “They continue to take steps to be a better partner.”
Very Good – “Three-year warranty. They stand behind their products.”
Very Good – “New pricing programs allowing small dealers to compete with larger companies.”
Fair – “New management doesn’t know that the dealers are their customers. Lack of trust.”
Good – “Starting to lose some confidence in Kyocera. Historically they have been rock solid, but the new management has been crap since coming into the game.”
Good – “The Management at Kyocera and the direction that Oscar is taking the company is on very shaky ground.”
Good – “Dealer communication has not been good. Goals are unclear as is the direction/vision of Kyocera. Kyocera is harder to work with than in previous years—no longer dealer centric.”
Poor: “Very poor performance by ALL manufacturers over the last year. They have lost sight of what good dealer relations are. If they win, we win.”
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