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In The Cannata Report’s November issue we presented the second half of our 36th Annual Dealer Survey, featuring dealer ratings of their A3 OEMs. Besides the numerical ratings, we included four to five representative comments from dealers to justify their ratings. Over the course of the next few weeks, we will present additional dealer comments about the “Big Six” OEMs (Canon, Konica Minolta, Kyocera, Ricoh, Sharp, Toshiba), which will provide a clearer picture of what dealers really think of their OEM.
In the fourth of six installments, we share comments from 25 dealers representing Ricoh USA to qualify their rating.
Excellent – “They are on top of the trends.”
Excellent – “They are the most responsive and professional of all our partners by far!”
Excellent – “Up to the minute technology and support.”
Excellent – “Complete line of products. Copies between calls increasing on new models.”
Excellent – “Reliable, innovative.”
Excellent – “Good products and management will get involved when needed.”
Excellent – “Excellent products, easy to work with, provide good rebates and development funds.”
Excellent – “Very knowledgeable personnel on all levels, unbeatable products and support.”
Very Good – “Consistently strong product and technology offering.”
Very Good – “Ricoh has demonstrated an incredible commitment to the dealer channel.”
Very Good – “Ricoh has a strong support team and good products. Concerned about the age of their field leadership approaching retirement.”
Very Good – “No one is perfect, but they’ve been a very good partner for many years.”
Very Good – “Great equipment, price could be more competitive.”
Very Good – “Overall we enjoy the partnership. They are dedicated to the dealer community, and they weren’t lying when they made the change.”
Very Good – “Ricoh has done a good job of communicating during the pandemic and I think they genuinely care about their dealers.”
Very Good – “Ricoh is responsive and easy to work with. Provides great incentives to work with our leasing company.”
Very Good – “They really stepped upped during these difficult times.”
Good – “We haven’t had a rep in three years.”
Good – “Good products, getting better with support.”
Good – “Lacking in A4 product.”
Good – “Tremendous product, but they have too many dealers in each market, making it a challenge to make a profit selling their product.”
Good – “Partners are not partners. They do not treat us as customer. Ricoh acts as if we are stealing from them. They don’t want to earn the business. They act like we are here to services them.”
Fair – “Poor communication past 15 months. Poor equipment pricing except for larger deals. Poor aftermarket pricing to be competitive with other brands and direct.”
Fair – “The equipment for the most part is excellent. Pricing is not competitive with other manufacturers and is not an equal playing field between our manufacturer and independent dealers.”
Poor – “Every year they change what they want for the next.”
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