The Cannata Report’s 36th Annual Dealer Survey asked dealers to rate their A3 OEMs. We published the results in our November issue. In addition to the numerical ratings, we included four to five representative dealer comments to justify their ratings. Because of space limitations, that was only a fraction of the comments we received for each of the Big Six OEMs (Canon, Konica Minolta, Kyocera, Ricoh, Sharp, Toshiba). In our final installment of What Dealers Really Think of Their OEM, we share comments from 25 dealers representing Toshiba to qualify their rating.
Excellent – “We have been a Toshiba dealer for 21 years. They have been an amazing partner with both product and service support. They take pride in their product and service and it shows. The partnership that Toshiba has made with Brother complemented the product line so that we can provide for all of our clients’ needs. Very happy with it.”
Excellent – “Great new product.”
Excellent – “Great products, support of dealership, terms are fair.”
Excellent – “Excellent sales and service support, and great equipment.”
Excellent – “Toshiba’s team always strives to give the dealer what we need to be successful, even during the pandemic.”
Excellent – “Toshiba has excellent technology, very reliable, and very competitive on a CPC basis.”
Excellent – “Very easy to do business with and provides great support.”
Excellent – “All key people at Toshiba are readily available and truly try to help the dealer.”
Excellent – “We are authorized on every major brand except Konica and Toshiba is by far the easiest and most responsive partner.”
Excellent – “Promises made, promises kept, tenured leadership.”
Excellent – “The People are first class.”
Excellent – “When I need help, they respond fast, good or bad.”
Excellent – “Toshiba has great products and service support with aggressive pricing with their GEM program. Easy to do business with.”
Excellent – “Toshiba always takes very good care of us as a smaller dealer.”
Excellent – “Durable equipment.”
Very Good – “Good equipment, good tools, worked well with us during the pandemic.”
Very Good – “Toshiba is a good vendor, and they are flexible, but they are not Canon.”
Very Good – “Very good relationship with current reps.”
Very Good – “Always willing to work with us.”
Very Good – “Pricing.”
Very Good – “Product reliability, good product offerings/features, good price points, responsive.”
Good – Service help is very good, MFP pricing very competitive, problem is having too many small dealers selling their product.”
Good – “Training used to be excellent, now not so much.”
Good – “Don’t feel Toshiba is in touch with the market.”
Good – “Good products in the traditional A3 market.”
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