Above: Lee Farrell
More than 150 service leaders attended Engineering and Solutions Summit events in June put on by Canon U.S.A., Inc. The events, highlighting the Business Information Communication Group’s (BICG) award-winning service and support, were held in Nashville, Tennessee from June 7-8 and in San Diego from June 16-17.
The events were the first to feature in-person attendance since 2019, with the previous two editions held virtually. In total, 152 service leaders from 67 dealerships – representing 23 of the 25 dealers who are part of the Company’s Advanced Partner Program (APP) – attended and had the opportunity to participate in informational sessions on products, business, customer experience and Canon service innovations and strategies.
The Engineering and Solutions Summit featured the theme “Building Tomorrow” with a general session offering information on Canon’s latest enterprise solutions, as well as industry updates regarding hiring technicians, installation and training in professional services and PRISMAService and service marketing.
“We were thrilled to be back in the field with our dealer service leaders,” said Lee Farrell, vice president and general manager, Engineering Services and Solutions, Canon U.S.A. “It was great to see familiar faces and meet many new partners. As always, our focus for the summit was on strengthening our dealer partnerships and growing our current and future business together.”
Dealers expressed their support for the return of in-person events and the benefits of reinforcing partnerships.
“The summit provided valuable information on both products and the industry while reaffirming Canon’s commitment to its dealer partnerships,” said Joe Pesetsky, regional vice president of Technical Service for Pacific Office Automation, Inc. “It’s important to create a foundation for successful service delivery, and the ability to hold the event in person was helpful in learning about industry updates and bolstering business relationships.”
Added Mark Langford, regional service manager, Ohio, for dealer Gordon Flesch:
“We believe Canon does a great job of supporting our dealership, and the return of the Engineering and Solutions Summit offered valuable information and helped reinforce our strong relationship,” Langford said.
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