In the November issue of The Cannata Report we presented the second half of our 36th Annual Dealer Survey, featuring dealer ratings of their A3 OEMs. That issue also included four to five representative comments from dealers to justify their ratings. Over the course of the next few weeks, we will present up to 20 dealers comments per “Big Six” OEM (Canon, Konica Minolta, Kyocera, Ricoh, Sharp, Toshiba), which will provide an even clearer picture of what dealers really think of their OEM.
In the first of six installments, we share comments from 20 dealers representing Canon U.S.A. to qualify their rating.
Excellent – “Solid partner that is always ahead of the curve and setting the bar when it comes to technology.”
Excellent – “Canon is #1 in the market for a reason. They perform.”
Excellent – “Great to work with.”
Excellent – “Their ongoing support has been amazing from start to finish.”
Excellent – “The number one line.”
Excellent – “Solid product, good management of inventory delivery.”
Excellent – “Industry leading products and competitive pricing.”
Excellent – “Excellent quality and brand recognition.”
Excellent – “Great products, great leaders, great programs for dealers.”
Excellent – “Machines are being built better, which means less service. We receive inventory quickly.”
Very Good – “Pricing, programs, and support.”
Very Good – “They have been able to deliver product through the pandemic and kept us informed.”
Very Good – “Solid and steady market leader.”
Very Good – “Canon is engaged, flexible, and has great product.”
Very Good – “Product knowledge, honesty, and integrity.”
Very Good – “Quality product, the best touchscreen on the market, branded name.”
Very Good – “Responsive and trying to move the ball forward.”
Good – “Lack of support.”
Fair – “New management doesn’t know that the dealers are their customers. Lack of trust.”
Fair – “Dealer relationships have taken a backseat to financials.”
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