Last year, we looked ahead to 2021 with anxious anticipation, speculating that in the wake of the COVID-19 pandemic our 36th Annual Dealer Survey would be one of the most…
Features
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Dealer Survey & The Cannata Dinner
36TH ANNUAL DEALER SURVEY EXECUTIVE SUMMARY (PART I OF II)
by Scott Cullen October 13, 2021This year’s Survey had the greatest number of responses in the history of the Survey—385, with 377 of those representing the Big Six manufacturers—Canon, Konica…
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In this year’s Survey, 729 A3 MFP lines were reported across respondents from the Big Six dealer universe, comprising dealers representing Canon, Konica Minolta, Kyocera…
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With more people working from home in 2020 than ever before and more organizations planning on reducing office space going forward, and subsequently the need for A3…
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To determine the manufacturers with the strongest distribution, we examined how they ranked as a dealer’s primary and secondary equipment supplier (Exhibit 1.10). Our Survey…
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With more dealers than ever before participating in our Survey, the percentage of dedicated dealers grew from 37% last year to 40.5% this year. As we have seen year in and year…
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DEALER REVENUE
by Scott Cullen October 13, 2021Dealer revenue is where we can see most dramatically the impact of the COVID-19 pandemic on the independent dealer channel. It was not a very good year, but it wasn’t as bad…
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Starting in 2017, we began tracking dealers with revenues of $7.5 million or greater, calling it, the “$7.5 Million-Plus Club.” Previously, we tracked dealers with revenues…
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Low margins be damned, most dealers now realize that having a selection of standalone printers in their portfolio is a necessity. That’s because printers are essential to…
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As office-print volume declines and dealers seek out new revenue opportunities, we believe production and industrial print represent viable opportunities for dealers with the financial…
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The MPS world experienced quite the shake-up in 2020 due to the pandemic and the subsequent increase of people working from home. We can debate all we want how much printing…
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Until this year, the more dealers who participated in our Survey, the lower the percentage that offered managed IT. We believe the reason for this trend can be attributed…
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Looking at the employee side of the business, Exhibit 1.38 details the average number of sales reps per dealer across all manufacturers. We began showing this data in 2009 …
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It should come as no surprise that the number of acquisitions in 2020 dipped considerably from the previous year as dealers were more focused on survival than growth. This year…
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For many dealers, diversifying their product offerings is a necessity in order to remain relevant with customers. Since 2015, we have asked dealers to identify their greatest growth…
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As the COVID-19 pandemic rounds the eighteen-month mark, many aspects of living with the virus have become, if not routine, at least familiar—masks in public places, video…
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General ProfilesCR-Connect Dealer Tour
CR-Connect Dealer Tour: Success Secrets of Southwest Copy Systems
by Frank G. Cannata October 13, 2021Last month, we travelled via Zoom to New Mexico and visited Southwest Copy Systems in Albuquerque, New Mexico. We sat down with Kevin Simpson, president, and Patrick Garcia…
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Op-Ed & Commentary
Hard Copy | from the Editor’s Desk: No Production and Industrial Print for You!
by Scott Cullen September 9, 2021If you are a regular reader of The Cannata Report, you know Frank G. Cannata’s feelings about production and industrial print. If you are not familiar, let me sum it up succinctly, he…
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Technology Trends
Japanese Headlines: Made in Japan, but Excelling in the U.S.A.
by Tetsuo Kubo September 9, 2021Recently, Konica Minolta Japan held an online seminar for Japanese customers to promote the 29-inch sheet-fed UV inkjet AccurioJet KM-1e. The session, “Digital Print Can…
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Technology Trends
European Headlines: How to Become a Production-print Champion
by Petra Diener September 9, 2021Selling a printer is one thing. Selling a printer as part of a managed print services program is another thing. However, selling a production printer is a whole different thing…
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Economics & Business
Economic Matters: 2021’s First Half Economic Momentum Continues
by Henry Willmore September 9, 2021After posting gross domestic product (GDP) in the U.S. growth of more than 6% and consumer spending up over 11% in the first half of 2021, the economic data for July points toward the economy…
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Op-Ed & Commentary
Frankly Speaking: Inkjet and the Post-pandemic Business Environment
by Frank G. Cannata September 9, 2021We would all like an awareness of what the post-pandemic business environment will be like. What will the print industry look like in the years ahead? What technology will be a driver…
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Luis Villa, vice president of production print at Atlantic Tomorrow’s Office, likes to think big. When Atlantic partnered with The Mariano Rivera Foundation’s mentorship program…
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The PRINTING United 2021 conference is still scheduled for the first week of October in Florida. In preparing this article, I reached out to a selection of PRINTING United vendors in late…
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With 18,000 square feet, two stories, the latest innovations in LED lighting, a fully functional print shop, multiple meeting rooms, including space for a 100-plus person meeting, Konica…