37th Annual Dealer Survey

In the latest episode of Fridays with Frank, Frank responds to a dealer who questions the validity of our Survey results and has a surprising take on how the mega dealers are…

One of the highlights of our November issue is the second part of our 37th Annual Dealer Survey. In this issue, we examine dealers’ biggest concerns and reveal the ratings of their A3 and A4 OEMs…

This year’s Survey reflects the status of the document imaging industry during the second year of the pandemic. This is the second year…

Executive Summary (Part II of II) The three most pressing concerns within the entire dealer universe comprising our Survey are declining clicks…

Exhibits 2.1-2.11 Dealers have many concerns, and our Survey historically illuminates those concerns. After expanding the number of concerns to 13 last…

Exhibits 2.12-2.19 Each year, we ask dealers to rate their primary A3 MFP suppliers as “Excellent,” “Very Good,” “Good,” “Fair,” or “Poor.”…

Exhibits 2.20-2.25 This has not been a good Survey year based on dealer ratings of their A4 providers. Except for Lexmark whose…

Exhibit 2.26 In Part 1 of our Survey in the October issue, production print was identified by 46% of dealers as a…

Exhibits 2.27-2.34 If there is one thing you can consistently count on in our Annual Dealer Survey for the past five years,…

Exhibits 2.35-2.36 For the past nine years, we have asked dealers to identify the companies that provide them with the software and…

In the second episode of a three-part Fridays with Frank series, HP’s Tami Beach discusses how the company works with its distribution partners and…

When October rolls around, that means it’s the time of the season for our Annual Dealer Survey issue. I’m convinced that you will gain valuable insights…

  Thirty seven years. That’s right, 37 years. That’s how long The Cannata Report has been conducting its Annual Dealer Survey. Some…

Exhibits 1.31-1.35 Since 2019, the percentage of dealers offering managed IT services has been fluctuating between 44% and 46%, not bad considering…

Exhibits 1.36-1.38 Exhibit 1.37 shows the average number of sales reps per dealer across all manufacturers. We began presenting this data in…

Exhibits 1.39-1.40 After seeing the number of acquisitions dip considerably in 2020 compared to the previous year, acquisitions picked up again in…

Exhibits 1.41-1.45 For many dealers, diversifying their product offerings is critical to remain relevant with customers. Since 2015, we have asked dealers to identify their…

In the latest episode of Fridays with Frank, Frank G. Cannata takes a much-needed break from adding up the numbers in our 37th Annual Dealer…

In this week’s episode of Fridays with Frank, Frank G. Cannata looks back at the history of our Annual Dealer Survey, and now that…

It’s been a tough couple of years for the independent dealer channel, starting with the pandemic, followed by supply chain disruptions…