CR Connect Dealer Tour

In our many dealer tours over the past two years, we’ve realized we can’t visit any of these dynamic organizations without focusing on the individual or individuals…

We had the distinct pleasure of being invited to present at Impact Networking’s February sales meeting in Chicago. The Lake Forest, Illinois-based company has…

An intriguing aspect of all these dealer acquisitions has been the quiet return of some dealers who had sold their businesses and are returning now that their…

It was a long time in coming, but we finally made it to Ray Morgan Company (RMC) in Chico, California. This 62-year-old company enjoys a wonderful reputation,…

Imagine being a senior executive at a copier dealership in Nashville, Tennessee. One day, as is your daily routine, you arrive at the office for one of your company’s…

Anyone in this industry interested in learning how to market their dealership and build strong, long-lasting customer and employee relationships could take a…

As our 33rd Annual Awards & Charities Dinner draws to a close early this morning, The Cannata Report launches our November 2018 Special Survey Issue,…

One of the nice things about visiting dealers in Baltimore, at least for us, is that we can drive or take a train. Carol and I elected to drive, and CJ took the train from…

he first time I called on Advanced Business Systems in Cockeysville, Maryland, 45 years ago, I was a DSM for Saxon Industries. I remember meeting the owners…

A man walks into a bar in the college town of Iowa City, Iowa, and buys it. Then, he discovers no matter how hard he works, whenever a hot new trendy bar opens…

After conquering the Fort Collins market with its office technology offerings and developing reputation for superior service, Capital Business Systems is looking to…

Over Jim Loffler’s nearly 40-year career selling office technology, there aren’t many products or services he hasn’t been able to sell. With a commitment to his…

The final stop on our dealer tour of Cincinnati was with one of the largest dealerships in the city, Prosource. Mainly due to an aggressive acquisition strategy, as…

When we visit dealers, I am always most appreciative of their willingness to bring their entire senior team together to spend four to six hours with us in a boardroom, telling their…

As we wound our way through Cincinnati, our second day was spent with owner Jim Donnellon and President Jim George of Donnellon McCarthy Enterprises (DME),…

As we plotted out our 2018 Dealer Tour, we made sure to include the Stewart Organization in Dallas/Fort Worth with headquarters in…

If there’s such a thing as warp speed, Doug Pitassi, president of Pacific Office Automation (POA), is cruising at it. Recently,…

In April 23, 2010, I was returning home from a Ricoh Convergence meeting in Las Vegas. After a short respite, I was scheduled to…

As we continued on our dealer tour across the country, it gave me pause to reflect about where we started, where…

Like a fine red wine, E.O. Johnson Company in Wausau, Wisconsin, just keeps getting better with age. As the company finishes…

One of the genuine pleasures of conducting this year’s dealer tour has been meeting with people who were in the business…

Our dealer road tour is producing results far beyond what I had expected and even hoped for. I have always maintained our…

The year 2017 has been a monumental one for Smile Business Products, Inc. (Smile) and the company’s founder and CEO Joe…

This June marks a truly amazing milestone in the history of Waltz Business Solutions””it’s 125th anniversary in business in the greater Cincinnati area…

A visit with Systel in Fayetteville, North Carolina, reveals that diversification and thinking big have their advantages, especially when starting out in…