European Headlines

How the pandemic has impacted Europe’s print industry. The past couple of years haven’t been kind to us. Some branches of the…

In 2015, Helen Esmond was the first woman ever elected as Master of the Stationers’ Company, the world’s oldest guild/association of the…

Are you prepared for a new way of doing business? This is Part 2 of Diener’s focus on the metaverse. Part 1…

New tools for a new world. When you’ve been around for a few years, especially in printing, hearing the word “meta” immediately…

The paper chase has become a lot more complicated. We’ve seen a lot over the past 24 months, and I’m sure there’s…

Reflecting on the changes caused by COVID-19. This article was actually supposed to be quite a different article—it was supposed to be…

Your actions can set a great example for your customers. No doubt, we are all creatures of habit. Volumes have been written…

The educated customer is on the rise, and their expectations are higher than ever. The magic word to meet these expectations seems to be “diversification,” followed…

What a ride. Eighteen months of radical change. While putting the words for this end-of-year column together, I’m in Vienna, Austria, and all unvaccinated adults have been…

COVID-19 has brought changes to the office world we could have only dreamt of 18 months ago. It has served up quite some new challenges, too…

Selling a printer is one thing. Selling a printer as part of a managed print services program is another thing. However, selling a production printer is a whole different thing…

Every year, I look forward to the Women Influencers selected by The Cannata Report. I love it! The video portraits, the awards, the women, perfect. However, every time I read…

“On the road again Just can’t wait to get on the road again…” Willie Nelson  Oh, this is so exciting. Things are bouncing back. Even here! Ah, you don’t get my excitement. I am on the other side of the pond…

Come December 31, 2021, it’s “hasta la vista” Google Cloud Print. Actually, it’s more like “auf nimmerwiedersehen”—until we never meet again. Having monitored IT and printing…

We saw a lot of “bad” things happen in 2020, but there were also some good things that happened for the business-savvy among us, namely in production printing…

These days, you don’t have to hunt for interesting, industry-challenging topics; it’s more like you must pick and choose. One dominating issue of the past year, and most…

Hello, Tech Support speaking, how can I help? And from this point forward, we expect a conversation with a human being, and, depending on the issue, an appointment…

No doubt, the past six months have drastically challenged the way we establish, build, and maintain business relationships. For many of us, WFO (work-from-home) and online…

Back in the old days—more than six, seven hundred years ago—when the average person needed to read a document (usually something very official, say from…

The printing industry has transformed itself into a hotbed of innovation. If that sounds like a joke, you haven’t paid much attention to the past three months…

Things were going reasonably well for the next generation(s), at least until a few weeks ago, when the coronavirus pandemic caused significant disruptions to…

The first time I heard the coronavirus alarm bells go off was around mid-January while spending a couple of days in Munich to celebrate my dad’s 91st birthday. We talked…

When I hear the word diversification, I think finance, portfolio, spreading money across a variety of investment opportunities to make, well, more money. If diversification…

Not only am I living on each side of the pond for a couple of months at a time every year, I also work on both sides of the printing industry: office imaging and digital…