Spoiler alert! There is no easy answer. “Success is in the eye of the beholder,” said Wes McArtor, CEO of NEXERA, a…
service and services
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Breaking News, Business & Finance
Canon U.S.A. and DigiTech Announce New Strategic Relationship
by Scott Cullenby Scott CullenCanon U.S.A. Inc. announced a new sales and distribution partnership with DigiTech, a graphics equipment manufacturer, based in San Antonio Texas, with servicing capabilities…
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Video
Fridays with Frank: How Can Dealers Plan for the Next 5-10 Years?
by Scott Cullenby Scott CullenIn this week’s episode of Fridays with Frank, Frank G. Cannata peers into his crystal ball and share his thoughts as to what the future holds for…
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Video
Don’t Miss These Stories in the April Service and Services Issue of the Cannata Report
by Scott Cullenby Scott CullenThe Cannata Report’s Editor-in-Chief Scott Cullen offers a two-minute video recap of the must-read articles and columns in our April service and…
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Issue Announcements
Our April Issue Takes a Deep Dive into Service and Services
by Scott Cullenby Scott CullenWhere would the dealer channel be without service and services? Service has always been a key revenue generator for the independent dealer channel…
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When someone mentions analytics, I think of the book, later the movie, “Moneyball.” As a baseball fan, it caught my interest, and I was able to grasp the concept of using…
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Hello, Tech Support speaking, how can I help? And from this point forward, we expect a conversation with a human being, and, depending on the issue, an appointment…
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Breaking News, Business & Finance
What’s Next for MPS and More Service-Related Content in Our May Issue
by Scott Cullenby Scott CullenIt may be June 1 and our June issue publication date right around the corner, but it’s not too late to flashback to our May services and service-themed issue. Incidentally…
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Issue Announcements
Milestone May Issue Examines Service and Services in a Changing World
by CJ Cannataby CJ CannataWe hope that everyone is safe and well during this challenging time. It seems like business will continue as unusual for the rest of the year. We appreciate…
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Op-Ed & Commentary
Hard Copy | From the CEO’s Desk: Don’t Stop Thinking About Tomorrow
by CJ Cannataby CJ CannataScott graciously lent me this space typically reserved for his editor’s letter so that I can mark our milestone 400th issue. While I say this with tremendous…
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Given the generous margins on the sales side of the copier/printer dealership business model, it is easy to focus on sales. Still your dealership’s long-term profitability…
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Women/Young Influencers & Diversity
The Kids Are Alright: The Young Influencers of 2016
by Scott Cullenby Scott CullenBack in 1972 when Neil Young sang, “Old man, look at my life, I’m a lot like you were,” he wasn’t singing about young influencers in today’s imaging channel but he could have been…
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Dealer Survey & The Cannata Dinner
Q&A: 2015 “Best Executive” Rick Taylor
by CJ Cannataby CJ CannataThe Cannata Report’s Nine-time Award-winner Emphasizes Evolving Work Styles, Information Management and Strategic Recruitment…