Canon U.S.A., Inc. has announced its new eService cost-per-use program. This solution allows Canon’s authorized channel partners to remotely monitor their customers’ usage and service-related data from their imagePROGRAF, PRO Series, TX Series, TM Series and legacy printers.
With this new offering, customers may no longer have to purchase a printer upfront, or manually order supplies or services. Instead, by utilizing eService, customers can pay on a print-per-use basis. Customers also receive full-term service and support, including routine maintenance where available from a channel partner.
Canon service authorized partners who use eService can remotely view consumable usage levels, as well as the service status and history of a customer’s printer, by gaining access to a dashboard provided by this offering. eService can also automatically notify print providers in cases when customers require consumables, or when an imagePROGRAF printer requires attention.
“Fulfilling the needs of our customers is our first priority, and with the eService Software, we are able to do that and more,” Bart Jordan of Dorado Graphix. “eService efficiently delivers the information we need to help our customers be more successful and efficient, which in turn, allows them to concentrate more on running their business.”
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