The word “pivot” entered the office technology lexicon in 2020. It describes what dealers, manufacturers, and the rest of us did to adjust in the business and life…

Epson Sales is finding growing interest for its inkjet MFPs in Japan thanks in part to a sales model designed to increase interest…

Hello, Tech Support speaking, how can I help? And from this point forward, we expect a conversation with a human being, and, depending on the issue, an appointment…

A year ago, if you had told Andre D’Urbano, executive director, sales and marketing, RISO, Inc., the company would not need to conduct a live product demo ever again…

The second annual ConnectWise SMB State of Cybersecurity report revealed that more than three-quarters of respondents are concerned they will be the target of an attack…

This year’s Survey reflects a thriving industry preceding the COVID-19 pandemic. Our 35th Annual Dealer Survey may go down in history as one of…

Historically, one of the more interesting findings from our Survey is dealer concerns. Last year, we expanded the number of concerns from 11 to 12 based on reader feedback. The twelfth…

Exhibits 2.1–2.11 Historically, one of the more interesting findings from our Survey is dealer concerns. Last year, we expanded the number of…

Each year, we ask dealers to rate their primary A3 MFP suppliers as “Excellent,” “Very Good,” “Good,” “Fair,” or “Poor.” We then award five points for “Excellent,” four points…

Dealer meetings are an excellent forum for OEMs to update, educate, and create goodwill among their dealer partners. Some meetings occur yearly, but most are scheduled…

With companies such as Brother, Epson, HP, Lexmark, OKI Data, and Xerox offering A4 devices, dealers have an array of options to choose from beyond the Big Six OEMs…

This year’s Survey results were an eye-opener for production print (Exhibit 2.35). There are currently four manufacturers (Canon, Konica Minolta, Ricoh, and Xerox) with full…

The average number of leasing partners among the Big Six dealer universe has not changed in our last three Surveys. It is holding steady at 2.6. A total of 29 different leasing…

This is the seventh year that we have asked dealers to identify the companies—excluding the hardware manufacturers and leasing companies—that provide them with…

For the past three years, we tracked dealer optimism and pessimism in three areas—A3, A4, and production print. This year we decided to simplify things and just asked dealers…

How many labels do you see in a day? Probably a lot more than you think. There are about 230,000 brands in the U.S. market and that translates into a lot of labels on jars…

Adding high-speed scanners to a dealership’s product offerings is a solid value proposition. But before delving into potential end-user applications and device features…

The textile industry is one of the world’s largest, and it’s also the second largest polluter in the world. One way to make textiles and apparel more eco-friendly is to adopt…

“We’re very fortunate that the decisions we made in good times have really helped us in tough times,” observed Dean Swenson, president of The Swenson Group in Livermore…

John F. Kennedy was the 35th president of the United States. He was born in May 1917 into wealthy circumstances with political ties from both his mother…

Can you believe we have been presenting our Annual Dealer Survey for 35 years? It’s an amazing accomplishment, especially considering that our founder…

We appreciate the industry’s tremendous support of our T-shirt initiative to raise funds for Hackensack Meridian Health’s Circle of Compassion, part…

Congratulations to Kate Lyon, director, operations, GreatAmerica Financial Services, who was recognized by Waypoint at its 38th annual Tribute…

The impact of COVID-19 in Japan was greatest from April to May, when the emergency declaration was issued by the Japanese government, causing the economy to stagnate…

No doubt, the past six months have drastically challenged the way we establish, build, and maintain business relationships. For many of us, WFO (work-from-home) and online…