Are you as glad as I am that another COVID year is coming to an end? I felt that way last year, 12 months later, still the same. Reading current news stories on the latest strain…

Inflation has increased significantly in the past year. To understand whether this acceleration will be transitory or enduring, it is necessary to investigate the various sources of inflationary…

Data security will shape the future and well-being of many businesses. Proactive, forward-thinking dealerships, such as Impact Networking in Chicago, IL, can help prevent…

When the team at The Cannata Report began to make plans for this year’s 36th Anniversary Awards & Charities Gala, the overriding consensus was that…

This year’s Women Influencers Brunch, sponsored by esp, was a double celebration as we honored our 2020 and 2021
Women Influencers.

We are entering into the third year of dealing with COVID-19, a period of time we previously believed and stated on a Fridays with Frank episode that…

Each year at this time, we identify the trends, companies, and people we will be tracking in the coming year. Although our list is comprehensive and far-reaching, we have never…

Despite the lingering effects of the pandemic, 2021 was still an active year in the imaging technology channel, with introductions of new products, solutions, and services…

With the turning of the calendar page from the previous year to the new year, there’s always a sense of optimism heading into the new year. This year we thought it would be interesting…

The past couple of years have been difficult, to say the least, with the disruptions caused by the pandemic. But for many of the vendors in our community, research & development…

Keypoint Intelligence expands its offerings to help dealers compete more effectively. Above: Anthony Sci, president & CEO of Keypoint Intelligence Anthony Sci,…

To differentiate his dealership from the competition, Earl Everson, president of Elite Document Solutions in Schaumburg, Illinois, discovered the best way to do that is by offering…

What a ride. Eighteen months of radical change. While putting the words for this end-of-year column together, I’m in Vienna, Austria, and all unvaccinated adults have been…

Demand for MFPs and printers have risen, but supply chain disruptions continue to impact OEMs’ financial projections. Fiscal result announcements by OEMs…

Remember Father Guido Sarducci’s Five-Minute University from the early years of Saturday Night Live? The Five-Minute University taught students what the average college graduate…

On October 6, 2021, Brother Industries President Ichiro Sasaki announced the Brother Group Vision “At Your Side 2030” for the fiscal years from 2022 through 2030. The vision was created…

Cybersecurity has been a concern for more than a decade. Initially, the risk centered around hackers accessing proprietary data and valuable systems or unauthorized transactions…

The MFPs you ordered for your five best customers are two months overdue. On a good day, you call your OEM and get vague promises. On a bad day, you get platitudes. Such…

In the latest installment of our virtual panel series, we connect with six leasing company executives to learn about end-of-lease returns, the competitive leasing landscape and its effect…

Last year, we looked ahead to 2021 with anxious anticipation, speculating that in the wake of the COVID-19 pandemic our 36th Annual Dealer Survey…

The three most pressing concerns within the entire dealer universe comprising our Survey continue to be: declining clicks (52%), competing with manufacturer’s direct…

Dealers have plenty of concerns, and our Survey annually illuminates those concerns. This year, we offered dealers an expanded choice of options to express those worries, adding…

We ask dealers to rate their primary A3 MFP suppliers as “Excellent,” “Very Good,” “Good,” “Fair,” or “Poor.” We then award five points for “Excellent,” four points for “Very Good,” three…

Because not all Big Six OEMs have a strong A4 offering, many dealers look beyond their primary A3 OEM to source A4 products. Companies such as Brother, Epson, HP, Lexmark…