“Our industry doesn’t appeal to young people.” Since reading these words in our 34th Annual Dealer Survey last year, they’ve stuck with me. When…

At a business briefing for analysts and press, held by Seiko Epson Corporation in early May, Chairman Minoru Usui and President Yasunori Ogawa presented…

Things were going reasonably well for the next generation(s), at least until a few weeks ago, when the coronavirus pandemic caused significant disruptions to…

The Cannata Report recently hosted a two part webinar series titled “Survival tactics in a COVID-19 World” moderated by CJ Cannata and Scott Cullen…

The economic data reveals that the various safety net and stimulus measures adopted so are working to cushion some of the losses in income and employment suffered during…

If there were any office imaging industry lessons to be learned from the COVID-19 pandemic, it’s that dealers who had invested in managed services were better positioned…

The remarkably clueless MFP residing six feet from my desk refuses to differentiate between A4 and letter-size pages, opting instead not to print at all. The print driver insists…

It is impossible to minimize the impact of the worldwide coronavirus pandemic. By any measure, it has been catastrophic—untold lives lost, staggering unemployment…

Over the past 38 years, I have had the privilege of interviewing many of our industry’s leading dealers and manufacturer executives. In this interview, I was anxious about fully capturing…

When Meghan Acciavatti, regional solutions manager at ACDI, graduated from Syracuse University with a Bachelor of Science in biology, the U.S. economy was caught…

Two years ago, Shore Business Solutions President George Krebs was at a crossroads. With his Farmingdale, New Jersey, dealership’s 40th anniversary approaching in 2020, he knew…

If there is a bright side at to the coronavirus pandemic, global pollution levels have declined due to the massive number of people under quarantine. But that doesn’t mean…

What better way to celebrate the release of the 400th issue of The Cannata Report, than by interviewing the man who made it all possible, Frank Cannata. We hope you…

Scott graciously lent me this space typically reserved for his editor’s letter so that I can mark our milestone 400th issue. While I say this with tremendous…

With the rapid spread of infection in Europe and the United States, the coronavirus pandemic is driving major transformation in the imaging industry, and it…

The first time I heard the coronavirus alarm bells go off was around mid-January while spending a couple of days in Munich to celebrate my dad’s 91st birthday. We talked…

Life is a precious commodity and should be celebrated by the living, and those that have departed should have their lives remembered…

Service is not an option, even in a pandemic. Just ask Lee Farrell, vice president and general manager, Canon U.S.A., who oversees Canon’s Engineering Services…

Overall, the office equipment market for A3 MFPs was relatively flat even before the COVID-19 pandemic hit our industry. There were some pockets…

Given the generous margins on the sales side of the copier/printer dealership business model, it is easy to focus on sales. Still your dealership’s long-term profitability…

How many dealers were making money with MPS prior to the pandemic? According to The Cannata Report’s 34th Annual Dealer Survey published…

There are no signs of sibling rivalry at Doing Better Business (DBB). The dealership, based in Altoona, Pennsylvania, with offices in six locations, is led by Deb Dellaposta…

Marketing is one of the most fraught line items on a company’s budget. How much to spend? Where to spend it? How much revenue will it bring in? While traditional advertising…