ECI Software Solutions announced its newest product: Printanista. Printanista will be ECI’s go-forward managed print solution (MPS) for the office technology market, combining the FMAudit, PrintFleet and Print Audit, ECI’s existing print management products, to give print professionals scalable, cloud-based access to device service alerts, business reports and integrations.
According to ECI’s 2021 State of SMB Digital Transformation Survey, the pandemic has not discouraged office technology professionals – in fact, the industry has its sights set on expansion. The survey shows that 63% of field service respondents expect to purchase technology to expand their offerings over the next five years.
With Printanista, users can achieve that level of control as the solution enables them to remotely monitor an unlimited number of devices in any environment. Printanista’s functionalities also include:
- Remote Device Link – Access to the internal web pages of most major manufacturer print devices to enable troubleshooting and technical support remotely. The features of each devices interface will depend on manufacturer, but they can include log retrievals, firmware updates, and configuration settings.
- Data Collection – Data Collection Agent (DCA) within Printanista collects meter, performance and supply-level data from multi-function print devices. The cross-platform capability, independent scan frequencies, model-definition files and constant connection.
- Alternate Print Devices – Alerts and reports can be generated from label, receipt and wristband printers manufactured by Zebra. Being able to action the data gather from these devices empowers dealers to add more devices and customers to their MPS contracts.
“Over the last year and a half, our customers have faced many obstacles as offices moved to a hybrid model and remote work required them to rethink their business strategies. It was important for us to develop a solution that enables office professionals to adapt to the market and remain agile no matter what new challenges emerge,” said Laryssa Alexander, president, ECI Field Service Division. “Printanista takes the best of our three market-leading device management solutions and delivers the most optimal solution possible for the office technology industry as we look toward the future. We are so excited to bring this product to market and look forward to delivering even more features to help our customers succeed during these turbulent times.”
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