Loffler Companies announced that John Turner has been named vice president of Customer Success. In this new role, Turner will create a relationship-focused client management process that aligns client and vendor goals to achieve desired outcomes.
Turner’s 38 years of business technology experience began at Xerox where he worked for 12 years before starting his own Xerox sales agency in 1995. He joined the Loffler team in 2008 as the Director of Managed Print Services. In addition to leading the Managed Print Services division, he was named Chairperson of the Loffler Helping Hands Team in 2016, leading the effort to create and promote Loffler’s community involvement activities and give employees opportunities to donate their time and talent.
“I’m very passionate about leading Loffler’s Customer Success Team to ensure the highest level of customer experience for all of our clients,” Turner said. “Loffler is focused on the voice of the customer and the overall health of our business relationship. We’re committed to helping our clients succeed and are implementing a new business model to ensure those desired outcomes are met,” Turner said.
“John is absolutely the best person for leading Customer Success at Loffler,” said John Hastings, executive vice president of Loffler’s Imaging Division. “He is a positive, trusted partner who just loves people. He’ll go above and beyond to make sure our clients are having the best experience we can provide.”
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