by CJ Cannata


By Dave Farrell

It’s hard to believe it’s been over five months since we made the difficult decision to close our London, Melbourne, and Portland offices. Like so many others, we figured it would be a few weeks of remote work followed by a quick return to routine life. We kind of got that one wrong.

Here’s what we’ve been up to during the lockdown, and what it means for the future of printing.


Working from Home as The New Normal

For us PaperCutters, working remotely has become the new normal (despite the occasional daydream of smelling the Stumptown roasted beans next to the office coffee machine and chatting with PaperCutters about the weekend camping trip).

One constant that has helped us get through 2020 is the pursuit of relevance with our customers and channel partners.

Above: PaperCut views dashboard on desktop and mobile.


Enjoying the Views from Home

In the early days of remote working and schooling, everyone including their family pet resurrected the home printer. As a result, we saw an uptake in the use of our free print tracking tool PaperCut Views.

PaperCut Views gives at-home workers an inside look at the story of their printing. We’ve seen usage take off like crazy and it’s been very helpful in understanding which parts of the world are returning to normality. Check out the following guide to contactless printing for more.

Some have even used this tool to bill back companies for print supplies. You can download a copy of PaperCut Views here. It’s free, so that’s no shameless plug for money.

Our partners got stuck into training…

Our channel partners went from road warriors to desk jockeys overnight. We took this opportunity to completely overhaul our sales and technical certifications training for a remote audience.

We’ve seen enrollment and pass rates around the globe increase by a factor of 3 compared to the prior year. In the end, this increased knowledge will help our end users tremendously.

Many thanks to our channel partners who have successfully completed sales and technical certifications!

We built (more) things for hybrid working…

The hybrid home/office world officially emerged. Here’s what we’ve been doing about it.

Above: Print over the internet with Mobility Print’s NEW Cloud Print feature


Mobility Print Gets Cloud Print

We added Cloud Print to our Mobility Print solution, allowing users to print over the internet. Initiate print jobs from the comfort of your favorite reclining chair and release them at your office printer of choice. Work from home on a Monday and pick up your print job on a Tuesday. Decide you no longer want to read it… just delete it at the printer.

We’ve seen a lot of companies and educational institutions deploy this hybrid model. Mobility Print recently launched Cloud Print for Chromebook clients, with Windows and Mac coming soon.

You can learn more about the new Cloud Print feature in Mobility Print if you like (it’s also free when used as a standalone BYOD print solution, or a Google Cloud Print alternative).


For Partners: Remote Management with PaperCut Multiverse

Ok, this one’s for all you PaperCut partners out there! We’ve been building a brand new cloud platform to enable you to provide a better remote customer service experience.

PaperCut Multiverse helps you proactively support customers, manage licenses, and help your customers experience improvements in their print management goals.

The platform’s been in private Beta for the past few months. If you’re a partner in our ecosystem and would like to know more about the PaperCut Multiverse beta program, have a quick word with your PaperCut ASC (Authorized Solution Center).


‘Better Ways to Print’ Hub Launched

We’ve had a number of prospective customers ask us how PaperCut MF can assist with print cost savings and cost recovery.

As you know, many businesses are struggling to make ends meet at the moment across the globe. Fortunately, this is one of the core attributes of PaperCut’s print management products.

We’ve built a hub that highlights ways to reduce costs, enable more flexible printing, and ensure your workplace is safe for returning team members.

You can check it out at our Better Ways to print hub.