Gordon Flesch Company has been recognized as one of the top Ricoh authorized dealers for outstanding service and support, by being named a Ricoh Circle of Excellence Certified Dealership.
“We are honored to receive this award demonstrating our dedication to customer excellence,” says Brad Samuel, vice president of Service and Logistics at GFC. “Our team is focused on exceeding the service expectations of our customers and this award validates our approach. We are extremely proud of our tenured service technicians who have made this achievement possible.”
The Ricoh Circle of Excellence Award honors the top dealers in the United States. Less than a third of Ricoh dealers receive this annual award. Criteria to earn this prestigious award includes attaining superior rankings of technical expertise, quality of service, model certification, efficiency, service response time rates, overall customer satisfaction, process improvement initiatives and utilization of Ricoh support services.
About Gordon Flesch Company
The Gordon Flesch Company is one of the largest independent providers of office technology solutions in the nation. Family-owned since 1956, the Gordon Flesch Company employs more than 650 people throughout 32 offices in the Midwest, with their corporate office in Madison, Wisconsin. They deliver unique business process expertise to solve challenging problems and achieve organizational goals. This includes integrating industry-leading software and hardware to build custom solutions that are supported by technical expertise, customer service and flexible, in-house financial services.