Konica Minolta Business Solutions USA, Inc. has announced its 2017-2018 Pro-Tech Service Award recipients. The 145 dealers were honored at a special presentation during the company’s annual dealer conference on March 5, 2019, which took place at the Newport Beach Marriott Resort and Spa in California.
The Pro-Tech program requires that dealers complete strict training and servicing criteria to ensure they are providing the best customer and product support for their Konica Minolta devices in the field. Pro-Tech dealers must also allow random inspections of their Konica Minolta products at customer locations to verify that products are well-maintained and customers are satisfied with the level of service.
The Pro-Tech designation identifies dealers with exceptional dedication to delivering professional, reliable service and maximum performance for Konica Minolta’s award-winning lines of digital imaging products. To earn the Pro-Tech standard, each element of the dealers’ operations are evaluated, including management skills, inventory control systems, technical expertise, dispatch systems and customer satisfaction ratings.
By becoming part of this elite group of experts, Konica Minolta dealers are able to provide the services of Pro-Tech certified technicians to all their customers ““ raising the standard of customer service and assuring customers that they can Count on Konica Minolta for all their document imaging and solution needs.
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