Predictive InSight, the exclusive North American distributor of the EKM Insight, has announced they have released the first self-healing DCA.
“Most remote service management platforms use a DCA installed within the end-user network environment,” said Ed McLaughlin, co-founder of Predictive Insight. “When the network is out, devices fall off the network. You lose critical data and also often need to restart the devices, this takes people, time, and money. The EKM solution resolves those problems without intervention.” “A solution is not a solution if it doesn’t solve a problem; we are passionately committed to improving the people to process ratio. We’re very excited to bring this technology to the North American market.” Says Shawn Cashmark Co-Founder of Predictive inSight.
The self-healing functions of EKM include:
- Detection of stalled connections (internal and external) with automatic restart of services.
- Full integrity checking of configuration and operating parameters periodically during the day, including automatic rollback to last good backup
- Improved DCA status response logging to allow detailed remote diagnostics of any DCA issues
- DCA memory monitor logging, including host system memory and CPU usage statistics allowing remote diagnosis of host issues
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