In our February Virtual Panel, we asked participants to look on the bright side of the past year and identify the positive developments that occurred in their organizations in 2020. Here’s how AJ Baggott, COO of RJ Young Company in Nashville, TN, responded to that question.
We were able to take away several positives from 2020.
- We brought on new revenue lines and offerings for our customers. These were wildly successful and fueled significant growth in many of our developing markets and territories. Specifically, we expanded our technology solutions offerings to include Verkada security offerings, VOIP/phone systems, and digital mailroom solutions that include contactless delivery lockers and mail automation technology. Each of these offerings saw immediate traction in our markets and with our sales teams. The transition to remote working and the need for ways to safely continue conducting business made these offerings critical necessities for our customers.
- While some organizations were cutting individuals, we took the opportunity to invest in some incredible talent to bring our service offerings to the next level. We were able to see some immediate ROI from the individuals we brought in. As we’ve continued to preach throughout the pandemic, our people remain our most valuable asset, and we want to ensure we are always looking to bring talented folks into the RJ Young family.
- We accelerated our 3-year plan to transition in managed IT and managed services into a 12-month transition plan. While some of this was out of survival or necessity, it was also driven by demand from our customers. As they worked feverishly to move to a remote workforce, we were able to leverage many of our services and technologies to help them in this transition.
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