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One of the misconceptions about MPS that we are as guilty of promulgating as others in the industry have, is that almost every dealer (or most dealers are) is…

Last year, 50% of Big Six dealers said they offered managed networked services (MNS). In this year’s Survey, that percentage declined to 46%. We don’t feel this drop…

Service is a critical component of any dealer operation and a huge contributor to maintaining customers. That’s why we examine the makeup of a dealership’s service…

This is the era of acquisitions. News of acquisitions may not be flowing in daily, but hardly a week goes by when an acquisition isn’t announced. Most of those acquisitions…

The flow of private-equity money into the channel continued unabated throughout 2018. Meanwhile, mid-sized and larger, well-funded dealers expanded their…

For years, progressive dealers have been looking for ways to grow their businesses beyond traditional office copying and printing. Call it diversification, if you will. The…

While many businesses still require and insist on A3 copier/MFPs, the last decade has increasingly seen companies switch to A4 devices. The advantages of A4…

The vendor equipment finance business at TIAA Bank is embarking on a series of digital initiatives to serve its dealer partners more effectively. “We’ve always…

In 2017, Dan Reilly, president of Caltronics Business Systems, made a decision that would forever change his 45-year-old dealership. He took his independent…

The common denominators for becoming a $100-plus million dealership are plentiful. For many dealers, their story generally starts with selling copiers for a…

When Frank and I stepped into Applied Imaging’s headquarters in Grand Rapids, Michigan on Thursday, August 25, we were  immediately impressed by our…

For 63 years, Utah’s Les Olson Company has done what many might consider impossible, growing to over 250 employees while remaining a family in every sense of…

It’s our favorite time of the year at The Cannata Report! We are are looking forward to taking our 34th Annual Awards &  Charities Dinner to new heights this year as…

Mike Dudek and Rich Wisniewski of Zygoquest Group “seeking to unite” served as the advisor to RPG Squarefoot Solutions and its owners Laura…

As we previously reported on www.thecannatareport.com, former Sharp President & CEO Doug Albregts joined Marco as its new…

In this installment of “Dealer Check-in,” we touch base with Sam Stone, president of Stone’s Office Equipment, a Sharp and Lexmark dealer based…

Marco has announced that former Sharp Electronics America CEO Doug Albregts has been named president of Marco. Albregts joins the executive…