Ricoh USA, Inc. announced it has won the 2021 MedTech Breakthrough Award for “Clinical Efficiency Innovation” for its eFax Referrals Solution.
Ricoh’s electronic Fax (eFax) Referrals Solution enables call centers to receive and process referrals and associated clinical documents digitally. With it referral coordinators can complete the preauthorization process to confirm patients’ demographics, validate insurance, attach MRI and/or lab results and upload data to the providers’ EHR (Electronic Health Record).
“As the consumerization of healthcare accelerates, healthcare organizations and their technology partners must keep up with patients who expect a fast, seamless experience scheduling an appointment with a provider, receiving care quickly, and having all of their healthcare data and medical history readily available and at their fingertips,” said Rory Fitzpatrick, healthcare partner executive, Ricoh USA, Inc. “Our eFax Referrals Solution delivers exactly this, fast-tracking the patient’s time to appointment and enhancing their overall experience, while providing physicians and healthcare administrators access to all of the referral documents in one place—further improving the patient experience and quality of care.”
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