NEXERA, the industry leader in business equipment intelligence solutions, welcomes industry expert Sam Shillabeer as senior quality assurance analyst. Shillabeer holds more than 35 years of experience in the imaging industry starting as a field technician up to vice president of service. He offers NEXERA clients an unmatched perspective of dealership operations and service strategy with experience providing effective customer solutions.
“I’ve known Sam for over a decade as a previous NEXERA client. He brings a combination of technical and strategic execution to the NEXERA team,” said Dan Fink, director of operations at NEXERA. “His extensive experience with e-Automate and dealership operations has led him to know how to turn complexity into clarity.”
“My vision at NEXERA is to strengthen the connection between the data and dealer performance.” said Shillabeer, “Having used NEXERA Software at the dealership level, I’ve come to learn exactly what the data says and how to coach a service team to success. I know the ‘why’ behind the data modeling to drive model profitability, proper car stocks, inventory management and all the back-end reporting to make it easy to implement NEXERA.”
“NEXERA has provided world-class services in the office technology industry since 1993,” said Sarah Henderson, regional director for NEXERA. “To continue to lead the industry, NEXERA ensures its customers receive not only the most advanced solutions on the market, but also the hands-on support needed to stay competitive and profitable in the imaging industry.”
