When October rolls around, that means it’s the time of the season for our Annual Dealer Survey issue. I’m convinced that you will gain valuable insights from the findings of our 37th Annual Dealer Survey. This year, our findings reveal how the dealer channel is recovering after the impact of the biggest disruptor in the channel’s history. Are revenues starting to rise again, or are they still down? That’s the big question answered in Part 1 of our Survey. In addition, you’ll also learn how dealers’ MPS and managed IT revenues are doing, and some surprising findings about dedicated dealers.
Other features include:
Lexmark Concentrates on the Cloud – Editor-in-chief Scott Cullen’s inside look at Lexmark’s cloud services platform.
Are Your Service Techs as Good as You Think? – Contributing Editor Noel Ward reveals the key traits of superior service.
CR-Connect Dealer Tour: Professional Business Systems’ Vision Quest – Scott interviews Mitchell Mawby about his family dealership’s rich history and its current mission to become a ‘great’ dealership.
Diversification Row: Capitalizing on the Soft Signage Opportunity – Contributing Editor Cary Sherburne interviews EFI’s Steve Victor about soft signage technologies and applications and how dealers can most effectively enter this market.
Besides these features, you’ll find our latest Japanese Headlines and European Headlines columns, and the third in an ongoing series of Access Japan features. This month we visit Konica Minolta.
Please reach out to me at cjcannata@cannatareport.com with any questions, issues, or comments. We welcome your feedback as we strive to provide you with the very best reporting and analysis of the industry.
Enjoy the issue!
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