Above: Chris Bilello
Konica Minolta announced it has been named a ‘Leader’ in Managed Print Services by Quocirca. The industry analyst’s Managed Print Services, 2022 report recognizes Konica Minolta’s Intelligent Connected Workplace (ICW) portfolio of hardware and solutions and its ability to deliver integration across the entire workplace ecosystem.
With many organizations fully embracing the flexibility and stability of hybrid working models post-pandemic, managed print services are more important than ever in ensuring cost reductions, IT security, sustainability and efficiency. In its report, Quocirca states, “Partnering with businesses of all sizes, Konica Minolta’s 360-degree hybrid approach has evolved by combining the company’s global expertise with local market insight and extensive vertical market knowledge. This has enabled the company to design and build solutions that can be easily scaled to address the differing needs of organizations operating across the globe, irrespective of size or market.”
“Managed Print Services have become an essential cornerstone of secure, cloud-based digital workflows that empower flexible and remote working, and Konica Minolta’s comprehensive offering – spanning digital, print, IoT, artificial intelligence and augmented reality solutions – has helped businesses large and small transform into Intelligent Connected Workplaces,” said Chris Bilello, vice president, Business Solutions Development, Konica Minolta. “We are honored to again be named a market leader in this area by Quocirca, which recognizes our success in providing integrated IT services as a reliable partner for digital workplaces.”
The report also focuses on Konica Minolta’s comprehensive services-led portfolio, including the employment of remote diagnostics, security services that proactively monitor for potential vulnerabilities, and artificial intelligence to support deployed hardware by automatically scheduling pre-emptive service calls and just-in-time consumables replenishment.
Examining Konica Minolta’s cloud-based MPS fleet management solution, the Quocirca report highlights the lightweight Windows application that runs at the customer’s site and scans MFP IP addresses, detecting devices and transmitting public MIB data to the cloud, along with the monitoring of MFP diagnostics for optimal fleet performance. Also highlighted is Konica Minolta’s Worldwide Remote Service Platform (WWRSPF) enhanced remote support and security for devices.
The report also underlines Konica Minolta’s continuously evolving assessment approach to providing solutions and services, including a range of tiered TCO assessments, environmental assessment and review of device-centric document security issues. Also highlighted are the assessment of customer print needs and recommendations for workflow automation, network security, print optimization and information management.
Quocirca also examines Konica Minolta’s end-to-end security portfolio, which spans print and document security, IT security, physical security (cameras), compliance and risk management. It looks at Konica Minolta’s managed print security services with the provision of outsourced monitoring and management of print devices and systems – including device security profile management, vulnerability scanning and intrusion detection, and print policy enforcement.