HP Expands Its Portfolio of Services and Solutions

The way work is done is changing, and so are the expectations of employees. In fact, according to HP’s 2024 Work Relationship Index, only 25% of knowledge workers feel confident their company will choose the right technology to implement to support hybrid work.¹ These heightened expectations have added more stress to IT teams who are already under immense pressure to deliver the solutions and support employees need to thrive.

All of this comes alongside the rapid rise of AI, new innovations, and businesses moving at lightspeed in search of growth. With the increasing complexity around IT management, IT leaders are looking for a trusted partner who can help them prepare for the Future of Work.

New and Enhanced Solutions Enable Partners to Drive Business Growth

To help address these challenges, HP has announced an expanded portfolio of services and solutions designed for the company’s expansive network of channel partners. These new offerings help increase revenue streams by enabling partners to deliver transformative business and IT outcomes for their customers.
These announcements include:

• HP Managed Device Services: Last year, HP introduced a new fully managed PC service designed for enterprise customers, which included device configuration and management as well as onsite support, proactive monitoring and recommendations for fleet improvements.  We are thrilled to announce this fully managed PC service is now available through the channel, with a reduced seat requirement to target mid-size customers in the US and UK. With HP’s new beta program for integrated delivery services, partners will be able to integrate their support services into HP’s Managed Solutions for print and PC.
• HP Managed Collaboration Services: In September 2024, HP announced the global availability of HP Managed Collaboration Services, a fully managed solution for collaboration rooms, combining premium HP | Poly video and audio equipment with professional design, installation, and proactive support. Channel partners are now able to sell this service to mid-market and enterprise customers in the US, Canada, UK, Ireland, Belgium, Denmark, Finland, Netherlands, Norway and Sweden.
• Out-of-Band Diagnosis & Remediation Capabilities: Last year, HP introduced an industry-first out-of-band remediation capability allowing HP support agents to remotely diagnose and fix more complex issues like blue screen of death events, imaging and BIOS issues, even if the PC won’t boot — and with virtually no assistance from the end user.² This summer, HP will be enabling channel partner delivery. Using this advanced support capability, partners will be able to perform remote remediation for 45% more hardware issues for users of HP business PCs with Intel® vPro®.
• New Support Services for Print: HP is expanding its portfolio of Support Services for enterprise-class business printers with new HP Premium and HP Premium+ Support packages. HP Premium Support provides remote or onsite assistance, as well as new telemetry capabilities that deliver device health insights. This gives HP technicians the intelligence needed to remotely diagnose issues faster and more accurately, as well as speed up support when onsite repair is needed. Choosing HP Premium+ Support adds out-of-office-hours chat support, preferred access to phone support agents and HP parts, as well as delivery and service priority. These HP-delivered Support Services for Print will be available in the US and Canada later this summer, for purchase through HP directly or an authorized channel partner.
• New Consulting Service for Security:  With planned availability for June 2025, HP channel partners are planned to be able to sell HP’s new Security Advisory Service to help mid-size and enterprise customers with regulatory compliance requirements, reduce vulnerabilities, and secure endpoints. This offering will be available for channel partners to sell in the US, UK, and Ireland for both the print and PC portfolio.
• HP Carbon Neutral Computing Services: Channel partners are now able to deliver HP Carbon Neutral Computing Services, which allow customers to offset the carbon footprint of manufacturing and use of eligible commercial HP computer systems.³ Through this service, customers can support their sustainability initiatives before they even power up the device.

New and Improved Tools Make It Easier for Channel Partners to Sell

Expanding the portfolio of solutions that channel partners can sell is only one piece of the equation. HP is equipping partners with the tools, resources, and training needed to transform into trusted experts for customers.

• HP Managed Print Services Subscription: HP has enhanced the subscription experience, taking days off the setup time. Two key changes include a mobile friendly subscription management tool making it easier to monitor supply levels, track consumable orders and stay on top of usage trends; and onboard automation efficiency with the MPS Printer Onboarding Tool enabling faster connectivity to the HP Cloud and activation of the subscription. With these enhancements, partners will be able to streamline their processes and provide better experiences for customers.
• HP Managed Solution Sales Toolkit: To help partners succeed in delivering some of our latest offerings, HP is expanding its Managed Solutions sales toolkit that was announced last year.   Improvements include easier to use sales tools such as an online self-serve widget for subscriptions and proposal guides for partner sales teams. Additionally, new digital market campaign assets, sales trainings, and certifications are now available. With these additions, channel partners will be better equipped with the tools they need to be successful.

1. HP commissioned an online survey managed by Edelman Data & Intelligence (DXI) that fielded between May 10 – June 21, 2024 in 12 countries: the US, France, India, UK, Germany, Spain, Australia, Japan, Mexico, Brazil, Canada, and Indonesia. HP surveyed 15,600 respondents in total – 12,000 knowledge workers (1,000 in each country); 2,400 IT decision makers (200 in each country); and 1,200 business leaders (100 in each country).

2. Based on HP’s internal analysis of PC manufacturers with power cycle control, non-OS control, BIOS control and reimaging control as of 9/24/2024.

3. There are two offset options available: HP’s Carbon Neutral to the Door option covers carbon offsetting of material extraction, component and product manufacturing, and product logistics. HP’s Lifecycle option covers everything in the Carbon Neutral to the Door option plus device usage based on a four-year lifecycle for commercial HP notebooks and mobile workstations, and a five-year lifecycle for commercial HP desktops, displays, and workstations, and end-of-service.