SalesChain announced an integration to ConnectWise Manage. With this integration, SalesChain is working to connect and centralize the database for dealers in or moving into the IT products and services space. By allowing customer and contact data to be shared between their platform and ConnectWise dealers can eliminate the need for duplicate data entry.
“First and foremost, we want to allow data to be shared across the ERP, ticket management, CRM, and billing systems,” Says SalesChain CEO Tim Szczygiel. “This means much more efficient processes can be achieved.”
SalesChain is using its platform to establish connectivity between e-Automate, ConnectWise, and their own CRM so that a common customer can be established. If customers exist in one system; that record can be synchronized with the other two, checked for validity, and de-duplicated.
This new integration to ConnectWise mirrors SalesChain’s existing capability to create customer data within e-Automate. When a dealer’s sales force closes an opportunity, SalesChain creates a customer and contact in ConnectWise.