Last month we released part one of our 36th Annual Dealer Survey, including coverage and analysis of different aspects of managed IT. In our 35th Annual Dealer Survey in 2020, for the first time, we asked dealers if their managed IT revenues were up, down, or the same compared to the previous year? This year, Fifty-one percent of respondents reported revenues were up, while 38% reported revenues were the same as the previous year, and 11% experienced a decline in their managed IT revenues in 2020. Comparing these percentages to the previous year, 62% of respondents reported managed IT revenues were up, 35% reported revenues were the same, and only 3% said that revenues were down.
We do not need to dig too deeply to identify the reason why fewer dealers reported revenues were up and more reported revenues were down. If we must state the obvious, we will—the pandemic.
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