Press release from the issuing organization:
Modern Office Methods (MOM), a leading provider of office technology solutions and services, is proud to announce that it has earned the 2026 Nexera Service Excellence Trustmark, based on 2025 performance data from Nexera suite subscribers. In addition, four members of the MOM service team have been recognized with the 2026 Nexera Technician Service Excellence Award for their individual performance.
The 2026 Nexera Service Excellence Trustmark is awarded to dealerships that meet or exceed Nexera’s established service performance benchmarks. To earn this distinction, dealerships undergo an annual performance audit and must maintain or exceed industry benchmarks across Nexera’s full-service scorecard.
Performance indicators evaluated for the dealership recognition include Call Backs, Hold for Parts, Average Response Time, Territory Integrity, World MCBV, and Technician Time Management.
Further demonstrating the strength of its service organization, Modern Office Methods is also proud to recognize the following technicians for earning individual
2026 Nexera Technician Service Excellence Awardees
- Steve DeVore – Platinum
- Leonard Gbordzoe – Platinum
- Jeff Shook – Gold
- Joe Fink – Bronze
These awards recognize top-performing technicians from Nexera dealerships who consistently demonstrate strong service quality and efficiency. Recipients are determined through Nexera’s performance stack ranking based on objective data within the platform, including indicators such as Call Backs, Hold for Parts, World MCBV, World CPCP, and Technician Time Management.
“This recognition is a direct reflection of the discipline, professionalism, and customer commitment our service team brings every day,” said Ken Staubitz, COO of Modern Office Methods. “Earning the 2026 Nexera Service Excellence Trustmark is a meaningful accomplishment for our organization, and having four technicians recognized individually makes it even more special. We are proud of the culture of service excellence they represent.”
For Modern Office Methods, recognition is more than an award. It reflects the company’s continued investment in service operations, technician development, and customer experience.
“Our technicians are on the front lines of our customer relationships, and their work makes a lasting impact,” said Eric Hall, director of client service. “To see Steve, Leonard, Jeff, and Joe recognized for their individual performance is a tremendous honor. Their dedication helps set the standard for the level of service our customers have come to expect from MOM.”
Modern Office Methods is authorized to display the 2026 Nexera Service Excellence Trustmark in corporate communications, including its website, marketing materials, and sales presentations, as a symbol of its commitment to best-in-class service.
About Modern Office Methods
Modern Office Methods is a leading provider of office technology, managed IT services, and cybersecurity solutions, helping organizations improve productivity, streamline workflows, and secure their operations. Headquarters in Cincinnati, Ohio, MOM serves businesses and institutions throughout the region with a strong commitment to service, innovation, and long-term customer success.
About Nexera
Nexera is a business intelligence and performance improvement company serving dealers, MSP/MPS providers, and manufacturers. Founded in 1993, Nexera helps organizations identify operational inefficiencies, reduce costs, grow revenue, and improve profitability through performance measurement, coaching, reporting, territory management, inventory management, technician incentive programs, and related service-focused solutions.
