“Technician Coaching Best Practices”
In the comprehensive “Technician Coaching Best Practices” white paper from Nexera, backed by real-world data and proven methodologies, you’ll discover:
- The shocking performance gap between coaching and non-coaching dealerships (hint: it’s much larger than you think)
- How simple coaching techniques can recover 90+ minutes of productive technician time every day
- Why coached technicians complete 30 more service calls per month on average
- How proper coaching leads to a 5% reduction in parts costs per service call
- Step-by-step framework for implementing an effective coaching program that technicians actually embrace
THE NUMBERS DON’T LIE
Our research reveals that dealerships using proper coaching techniques:
- Achieve 56% first call effectiveness just 34% for non-coaching dealerships
- Reduce customer callbacks by 12%
- Complete the same number of calls with 7 technicians that would require 10 technicians at non-coaching dealerships
WHO SHOULD DOWNLOAD THIS WHITE PAPER?
- Service Managers seeking to improve department profitability
- Dealership Owners looking to maximize return on technician investment
- Service Team Leaders responsible for technician performance
- Operations Directors focused on increasing service efficiency
