Each year, we ask a different group of dealers to weigh in on a host of topics relevant to dealers. The intent is to provide different and diverse perspectives from…
General Profiles
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General ProfilesCR-Connect Dealer Tour
CR–Connect | 2019 Dealer Tour: RJ Young’s Mission of Transition
by CJ Cannataby CJ CannataImagine being a senior executive at a copier dealership in Nashville, Tennessee. One day, as is your daily routine, you arrive at the office for one of your company’s…
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General ProfilesCR-Connect Dealer Tour
CR Live | 2018 Dealer Tour: Midwest Marketing Magnificence
by Frank G. CannataAnyone in this industry interested in learning how to market their dealership and build strong, long-lasting customer and employee relationships could take a…
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Two months ago, Sam Yoshida returned to Canon USA as executive vice president and general manager of Canon’s Business Imaging Solutions Group (BISG). He is…
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General ProfilesCR-Connect Dealer Tour
CR Live | 2018 Dealer Tour: All for One and for All
by Frank G. Cannata and CJ CannataOne of the nice things about visiting dealers in Baltimore, at least for us, is that we can drive or take a train. Carol and I elected to drive, and CJ took the train from…
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General ProfilesCR-Connect Dealer Tour
CR Live | 2018 Dealer Tour: Advance Team
by Frank G. Cannata and CJ Cannatahe first time I called on Advanced Business Systems in Cockeysville, Maryland, 45 years ago, I was a DSM for Saxon Industries. I remember meeting the owners…
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General ProfilesCR-Connect Dealer Tour
CR Live | 2018 Dealer Tour: Rocky Mountain Way
by Scott Cullenby Scott CullenA man walks into a bar in the college town of Iowa City, Iowa, and buys it. Then, he discovers no matter how hard he works, whenever a hot new trendy bar opens…
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General ProfilesCR-Connect Dealer Tour
CR Live | 2018 Dealer Tour: Capital Gains
by Scott Cullenby Scott CullenAfter conquering the Fort Collins market with its office technology offerings and developing reputation for superior service, Capital Business Systems is looking to…
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General ProfilesCR-Connect Dealer Tour
CR Live | 2018 Dealer Tour: Loffler Companies
by Frank G. CannataOver Jim Loffler’s nearly 40-year career selling office technology, there aren’t many products or services he hasn’t been able to sell. With a commitment to his…
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General ProfilesCR-Connect Dealer Tour
CR Live | 2018 Dealer Tour: All Pros at Prosource
by Frank G. CannataThe final stop on our dealer tour of Cincinnati was with one of the largest dealerships in the city, Prosource. Mainly due to an aggressive acquisition strategy, as…
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When we visit dealers, I am always most appreciative of their willingness to bring their entire senior team together to spend four to six hours with us in a boardroom, telling their…
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As we wound our way through Cincinnati, our second day was spent with owner Jim Donnellon and President Jim George of Donnellon McCarthy Enterprises (DME),…
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General ProfilesCR-Connect Dealer Tour
CR Live | 2018 Dealer Tour: from Sweet Home Alabama to Deep in the Heart of Texas
by Frank G. Cannata and CJ CannataAs we plotted out our 2018 Dealer Tour, we made sure to include the Stewart Organization in Dallas/Fort Worth with headquarters in…
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General ProfilesCR-Connect Dealer Tour
CR Live | 2018 Dealer Tour: How the Pacific Northwest Was Won
by Scott Cullenby Scott CullenIf there’s such a thing as warp speed, Doug Pitassi, president of Pacific Office Automation (POA), is cruising at it. Recently,…
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General ProfilesCR-Connect Dealer Tour
CR Live | 2017 Dealer Tour: Better Late Than Never
by Frank G. CannataIn April 23, 2010, I was returning home from a Ricoh Convergence meeting in Las Vegas. After a short respite, I was scheduled to…
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CR-Connect Dealer TourGeneral Profiles
CR Live | 2017 Dealer Tour: from Salt Lake City to Woburn
by Frank G. CannataAs we continued on our dealer tour across the country, it gave me pause to reflect about where we started, where…
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General ProfilesCR-Connect Dealer Tour
CR Live | 2017 Dealer Tour: Improving with Age
by Frank G. CannataLike a fine red wine, E.O. Johnson Company in Wausau, Wisconsin, just keeps getting better with age. As the company finishes…
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General ProfilesCR-Connect Dealer Tour
CR Live | 2017 Dealer Tour: Solid As Steel
by Frank G. CannataOne of the genuine pleasures of conducting this year’s dealer tour has been meeting with people who were in the business…
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General ProfilesCR-Connect Dealer Tour
CR Live | 2017 Dealer Tour: Sunshine State of Mind
by Frank G. Cannata and CJ CannataOur dealer road tour is producing results far beyond what I had expected and even hoped for. I have always maintained our…
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General ProfilesCR-Connect Dealer Tour
CR Live | 2017 Dealer Tour: Innovation, Inc.
by CJ Cannataby CJ CannataThe year 2017 has been a monumental one for Smile Business Products, Inc. (Smile) and the company’s founder and CEO Joe…
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This June marks a truly amazing milestone in the history of Waltz Business Solutions””it’s 125th anniversary in business in the greater Cincinnati area…
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General ProfilesCR-Connect Dealer Tour
CR Live | 2017 Dealer Tour: The Real Deal
by Frank G. CannataA visit with Systel in Fayetteville, North Carolina, reveals that diversification and thinking big have their advantages, especially when starting out in…
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As part of our ongoing commitment to visit with as many dealers as possible, CJ and I traveled to Salt Lake City, UT for a visit with Les Olson Company…
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After arriving in the U.S. from Kuwait at age 18 in 1978, Tarek Hafiz would eventually discover he had a skill for…
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Working side by side with family members day in and out isn’t a problem at Stone’s Office Equipment, a family-owned dealership in Richmond, Virginia…