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DocuWare has announced its 2019 global results. The company achieved 54.8 million euro in total revenue – an overall growth of 17% over 2018. Most notable contributor within this revenue increase is the expansion in cloud customers which has risen by 71% YOY and now accounts for 13.4 million euros of total 2019 revenues.
The company’s success is attributable to DocuWare’s partner network as well as the strategy to operate as an independent subsidiary of Ricoh Company, Ltd.
“DocuWare is built on the success of our partners. When they succeed, we all succeed. Our strategy is to remain an independent company and brand within the Ricoh family, enabling our full partner ecosystem to confidently sell our software. Our record-setting year proves this strategy is working, and our relationship with partners has never been stronger,” states Max Ertl, president DocuWare Group.
DocuWare Cloud continues to move the needle on the company’s growth, with 60 percent of new customers choosing this option and driving the number of cloud-based customers to approximately 3,000 – an increase of 50 percent YOY.
Dr. Michael Berger, president DocuWare Group, notes “DocuWare versions 7.1 and 7.2, both released in 2019, enhanced key features for our preconfigured cloud solutions, and increased the performance and stability of cloud and on-premises systems.” A global customer retention rate of 94% in 2019 is further evidence that users embrace their DocuWare solution.
Berger and Ertl agree that the 2019 successes could not have happened without tremendous commitment from the company‘s employees: “There is no way we could have achieved these results without the great people who work for DocuWare,” Berger concluded.
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