After reading the results and analysis in Part I of our 38th Annual Dealer Survey in our October issue, I am as optimistic as ever about the future of the office technology dealer channel. I hope that you will feel the same way after reading Part I. Our cover story, “Embracing the Future,” reveals a thriving industry despite the challenges of the past three years. And when I talk about challenges, it doesn’t get any more challenging than COVID-19 and the supply chain crisis. Now that things have settled down on both fronts, we started seeing some positive trends in last year’s Survey, and even more so in this year’s Survey.
Our Annual Dealer Survey issue is always a keeper and is an excellent source of information for dealers and vendors alike. I encourage you to read this issue from cover to cover because, besides the 38th Annual Dealer Survey, we are publishing added relevant content that will benefit you and your organization.
Other 38th Annual Dealer Survey issue highlights include:
Is It the End of the Road for Flat-Rate Billing? – Editor-in-Chief Scott Cullen interviews flat-rate billing guru West McDonald to find out why a better way of billing for MPS has struggled to catch on with most office technology dealers.
GreatAmerica Financial Services Empowers Complex Billing for Expanding Dealerships – Scott interviews two dealers about how their evolving businesses require finance programs flexible enough to change along with it.
4 Cyberthreat Prevention Lessons – It is Cybersecurity Awareness Month, and Contributing Editor Noel Ward leverages this opportune time to increase awareness about the many digital dangers that can impact your dealership and your customers’ businesses.
ACDI Aims to Revolutionize Fleet Management with KPAX – Scott reveals how this software, which ACDI has been distributing since 2020, has a growing ecosystem and a promising future across multiple channels.
Succession Planning: Why It’s an Important Business Strategy – Special Guest Contributor Jim Russell shares his first-hand knowledge about succession planning and discusses why it is critical to plan now for the desired outcome later.
CR-CONNECT Dealer Tour: James Imaging Systems’ Upward Mobility – Scott tells the story of a family owned dealership, from its humble basement beginnings and the paths it followed to become the second-largest officer technology dealership in its market.
Besides these features and columns, you’ll also find our monthly Japanese Headlines and European Headlines in this issue as well. Look for Part II of our 38th Annual Dealer Survey in our November issue.
Reach out to me at email@example.com with any questions, issues, or comments. We welcome your feedback as we strive to provide you with the best reporting and analysis of the industry.
Enjoy the issue!
President & CEO
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