Issue 426:

Welcome back to another installment of our 37th Annual Dealer Survey. In this issue, you’ll learn about dealers’ biggest challenges and how…

Connectivity among devices is paramount as the company expands its product offerings. Above: Ted Kawamura speaks to dealers during Sharp’s 2019 dealer…

Above: Eager attendees pick up their badges and wait in line to register prior to the doors opening on the first day…

Above: Frank’s panel of OEM executives captured the attention of CDA dealers. Left to right: Jennifer Amatucci of Hytec Dealer Services, Carol…

The company ushers in the new wave of POP production. Toshiba TEC, which develops, manufactures, and sells Toshiba-branded e-STUDIO color MFPs, has…

The elephant is in the room and reading a personalized direct mail. The elephant, of course, is customer communication. During the past…

The company has been meeting dealers’ supply needs for nearly 50 years. The amazing thing about being active in this industry for…

This is the second year we have been gauging the impact of the COVID-19 pandemic on the independent dealer channel. Last year’s Survey, particularly in the revenue portion, was pretty much what we expected based on our conversations throughout the year with dealers and OEMs. Annual revenue experienced the biggest year-over-year decline in the history of the Survey.

Executive Summary (Part II of II) The three most pressing concerns within the entire dealer universe comprising our Survey are declining clicks (54%), maintaining profitability (40%), and hiring and retention (35%).

Exhibits 2.1-2.11 Dealers have many concerns, and our Survey historically illuminates those concerns. After expanding the number of concerns to 13 last…

Exhibits 2.12-2.19 Each year, we ask dealers to rate their primary A3 MFP suppliers as “Excellent,” “Very Good,” “Good,” “Fair,” or “Poor.”…

Exhibits 2.20-2.25 This has not been a good Survey year based on dealer ratings of their A4 providers. Except for Lexmark whose…

Exhibits 2.27-2.34 If there is one thing you can consistently count on in our Annual Dealer Survey for the past five years,…

Exhibits 2.35-2.36 For the past nine years, we have asked dealers to identify the companies that provide them with the software and…

Spoiler alert! There is no easy answer. “Success is in the eye of the beholder,” said Wes McArtor, CEO of NEXERA, a…

Addressing the pros and cons of a hybrid workforce. In March 2020, bustling offices across the country fell silent, replacing the break…

The announcement in January that ACDI was entering the electric vehicle (EV) charger business was initially met with skepticism and curiosity. At that time, the war…

The Cannata Report visits a successful long-time subscriber. Above: Fraser Advanced Information Systems’ support staff are remotely connected to customers and Fraser…

Lambert was in the thick of the action during the invasion of North Africa, the attack on Sicily, and the landings on…