(Pictured above: Scott Roeder, Marco vice president of operations, congratulates Alison Seltzner, Konica Minolta strategic account manager, on Konica Minolta’s Vendor of the Year award.)
Konica Minolta Business Solutions U.S.A., Inc. has been named the first recipient of Marco’s Vendor of the Year award, a new designation to recognize its technology partners.
The award started as part of Marco’s Gold Standard initiative, which is founded on pillars of Employee Engagement, Community Support, Vendor Partnerships and Client Satisfaction. Marco implemented the unique recognition in support of the Vendor Partnerships area.
“We wanted to see how our vendors are performing, which vendors are excelling and what opportunities we have for improvement,” said Scott Roeder, vice president of operations, Marco.
During the decision-making process, Marco narrowed its vast vendor list to the top 20 businesses.
“We chose vendors we purchased over $1 million dollars from annually,” explained Roeder.
Marco’s committee used scorecards to rank the vendors (on a scale of one to five) in categories of cost/pricing, supply chain, production, and quality. Elite print technology provider Konica Minolta earned impressive scores in all areas.
In fact, Konica Minolta received the highest overall scoring in every category surveyed. “Konica Minolta’s representatives have given Marco exceptional customer service,” Roeder detailed.
For their first-class performance, Konica Minolta received the inaugural Vendor of the Year Award at the Strategic Planning session, an annual event that includes about 100 Marco leaders. The session devoted time to honoring Konica Minolta. Bill Corry, vice president of dealer sales, and Alison Seltzner, strategic account manager, accepted the award.
“Konica Minolta has consistently been a top performer with Marco, and we work together to make sure both our organizations are improving. I think the award was very impactful to Konica Minolta, and it was a great way to recognize them and their commitment to excellence,” said Roeder.
“We are honored to accept the first Vendor of the Year award from our longstanding partner, Marco,” said Laura Blackmer, senior vice president, dealer sales, Konica Minolta. “This recognition underscores our mutual commitment to upholding the highest standards of quality and customer service.”
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