Service

Hytec Dealer Services has honed a hard-earned reputation in the channel for service excellence.

The ultimate goal of customer service is crafting positive customer experiences.

Spoiler alert! There is no easy answer. “Success is in the eye of the beholder,” said Wes McArtor, CEO of NEXERA, a…

Don’t come up short on the key traits of superior service. Every morning, your service techs vanish—car stocks and all—into the wilderness…

The past three years have brought on disruption. Uncertainty is the only certainty. One uncertainty is how selling and supporting document imaging…

Recently, we had an opportunity to interview two dealer service executives to discuss the copier service solution offering from NEXERA…

Access Control Devices, Inc. (ACDI), a leading Channel Intelligence Partner, and Supplies Network, a national wholesale distributor of imaging supplies,…

Can revenue from services replace the losses associated with the decline in A3 and A4? Yes, but dealers need to think further outside the traditional services box….

When someone mentions analytics, I think of the book, later the movie, “Moneyball.” As a baseball fan, it caught my interest, and I was able to grasp the concept of using…

Hello, Tech Support speaking, how can I help? And from this point forward, we expect a conversation with a human being, and, depending on the issue, an appointment…

Given the generous margins on the sales side of the copier/printer dealership business model, it is easy to focus on sales. Still your dealership’s long-term profitability…