(In this ongoing series, The Cannata Report’s Editor-in-Chief Scott Cullen checks in with a different dealer each week to find out what’s going on at their dealership, what’s hot, what’s not, and whatever else is on their mind.)
In this installment of “Dealer Check-in,” we touch base with Deb Dellaposta, president of Doing Better Business (DBB) in Altoona, PA. The dealership sells products from Ricoh, HP, Lexmark, Fujitsu, and Sharp. Let’s hear what Deb has to say about what’s been going on at DBB this past year.
CR: What was Doing Better Business’s highlight of the year?
Dellaposta: Our President’s Club Trip to Aruba was so much fun.
CR: Which segments of the business performed exceptionally well in 2019?
Dellaposta: Our focus on net new, managed print services customers has resulted in a 300% increase in net new placements.
CR: What was your biggest concern in 2019?
Dellaposta: Finding interested and talented team members to help fuel organic growth.
CR: What product category, solution or service offers the best diversification opportunity for Doing Better Business in 2020?
Dellaposta: Production and industrial print.
CR: What is your New Year’s resolution for 2020?
Dellaposta: To write more articles and blogs that are of interest to our customers.
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