Fifth annual Direction of Technology Report finds 66% of IT partners accelerating AI investment, says TD SYNNEX, but only 21% generating meaningful revenue from it.
Digital Transformation (DX)
Digital transformation (DX) uses digital technologies to create new or modify existing business processes, cultures, and customer experiences to address changing business and market requirements. Office technology industry dealers enable digital transformation for clients with digital products and services as part of their managed IT offerings.
-
-
Office/Workplace Technology
Source Support Services Joins the Consortium to Orchestrate Global Field Service Outcomes in Emerging Markets
by Mark VrunoEd Krzysik, formerly with Ricoh, is Source Support Services’ VP of field service, reports The Consortium.
-
Office/Workplace Technology
Kate Mason Joins The Breakaway Team to Help Shape the Future of the Imaging Channel
by Mark VrunoThe Breakaway Team is pleased to welcome the sales leader of Michigan-based office technology dealer Kraft Business Systems.
-
CR Exclusives
OFFICE TECH & AI – Autonomous Mobile Robots and Your Office Technology Dealership
by Greg WaltersThe robots may be new, but the business around them isn’t, writes AI columnist Greg Walters.
-
Video
GreatAmerica Offers 7 Strategies for Smarter Office Technology Dealer Operations: VIDEO
by Mark VrunoIn this “roundtable” video discussion, three GreatAmerica Financial executive leaders share practical advice to help office technology dealers—from when to invest through execution.
-
Uncategorized
Jim Haney Launches Marketing Tech/AI Advisory Practice in Dealer Channel
by Mark VrunoHaney Strategy functions as a chief marketing technology officer and AI advisor for office technology dealerships, explains owner and channel veteran Jim Haney.
-
Three office technology dealers succeeding with selling production printing devices share their high-volume diversification strategies.
-
Business Management/Finance
Konica Minolta Appoints Steven Powers as President, U.S. Direct Sales & Service
by Mark VrunoAppointment of former HP label/packaging sales exec signals OEM’s strategic intent to usher in the next era of its direct business; Mark Simons has transitioned to the role of advisor to the CEO, Konica Minolta says.
-
Video
Fridays with Frank – An Office Technology Chat with New BTA President Mike Boyle
by Mark VrunoFrank G. Cannata welcomes Mike Boyle, the new president of the Business Technology Association (BTA), and they discuss meeting today’s office technology challenges.
-
Production Print
thINK Forum and Canon Celebrate Record-Breaking thINK Ahead 2026 Conference
by Mark VrunoThe largest gathering in the thINK Ahead event’s history, this year featured the U.S. debut of the varioPRESS iV7 and expanded educational content covering AI, cybersecurity, and business transformation.
-
TAG aims to drive smarter service management across the print ecosystem by joining The Consortium.
-
If generative AI feels repetitive at your office technology dealership, TD Synnex’s CSO/CTO Sergio Farache explains how to fix it.
-
Growth & Profitability
membrAIn Joins The Consortium to Bring Awareness About the Future of AI Governance
by Mark VrunomembrAIn’s monitoring platform also will assist in unlocking the latent potential of teams/companies utilizing artificial intelligence.
-
How five women influencers continue to demonstrate empowerment within the office technology dealer channel.
-
Growth & Profitability
DelGrosso, Jr. Named Lead Ambassador of The Consortium’s Breakaway Team
by Mark VrunoMilner executive to guide mentorship, collaboration and next-generation leadership across the office technology channel by way of The Consortium.
-
LDI Connect executive brings deep expertise in cloud strategy, cybersecurity, compliance, and responsible AI adoption to The Consortium.
-
Growth & Profitability
The Consortium Welcomes DLL’s Katie Walker to The Breakaway Team
by Mark VrunoDLL business development manager has joined The Breakaway Team initiative designed to bring fresh perspectives to the office technology industry and strengthen collaboration across generations.
-
The Cannata Report SURVEY needs more office technology dealers to participate. There’s only one week left until the deadline expires!
-
In an exclusive interview, the Pacific Office Automation CEO sits down with Board Member David Porter on the occasion of the dealership’s 50th business anniversary.
-
Corporate blog (including slide excerpts) higlights Sharp’s business briefing last month in Tokyo.
-
Three adept dealer leaders met at the powerful intersection of legacy and leadership: Meet our 2026 Women Influencers . . .
-
What does Xerox’s new GTM strategy look like? Where does print fit in? And, what is ‘The Lexmark Way?’
-
“As our industry continues to evolve through AI, automation, data, and new service-led business models, Xerox is committed to working closely with dealers, partners, and customers to create practical paths for growth and long-term success,” says Rich Schaublin.
-
Nashville-based dealer RJ Young teamed up with spinoff colleagues at Velocity1 for Music City’s premier business technology networking event.
-
Membership in imaging industry “think tank” aims to drive smarter service management across the print ecosystem, says Circuitry.ai.

