Konica Minolta Business Solutions U.S.A., Inc., along with its IT Services Division, All Covered, has announced it has received a Buyers Lab (BLI) PaceSetter 2020-2021 in Managed IT Services from Keypoint Intelligence. The award recognizes Konica Minolta’s IT Services from All Covered, which span a range of markets and capabilities.
“It is an honor to be recognized by Keypoint Intelligence, not only for our commitment to innovation in providing industry-leading managed IT services, but for our ability to serve a wide array of markets,” said Todd Croteau, president, All Covered. “Our dedicated IT experts are extremely well-versed in the nuances and regulations of each vertical we serve, allowing us to customize programs to our clients’ business and application needs. Accolades such as this one truly realize their hard work and focus on our clients’ distinct technology needs, and are a testament to their dedication and success.”
Through its All Covered division, Konica Minolta provides dozens of managed IT services in-house for clients, including PC/server and network infrastructure provisioning and deployment, ongoing infrastructure management, helpdesk outsourcing, remote IT support, and security and compliance assessment/remediation.
To determine the vendors that lead the market in each category, Keypoint Intelligence invited the leading document imaging OEMs to participate in an in-depth study that covered areas such as portfolio of offerings, primary differentiators, go-to-market strategy, ability to accommodate remote employees, and much more. Keypoint Intelligence analysts then applied a proprietary scoring rubric to determine the winners.
“Managed services are playing an increasingly important role for office equipment manufacturers and their channel partners,” said Jamie Bsales, director of Smart Workplace & Security Analysis at Keypoint Intelligence. “In addition to better addressing customer needs and helping solve their pain points, a broad portfolio of services can convert a ‘transactional’ customer into a ‘relational’ one, which opens the door for ongoing sales in all areas a vendor offers.”
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