CRN’s Women of the Channel Awards has announced that Ricoh’s Jennifer Healy (director, Channel Marketing) was chosen for CRN’s 2020 list. Throughout her 25 years at Ricoh and 6 years in the channel, Healy has been instrumental in field marketing, strategic planning, vertical industries and continues to help with the execution of ConvergX, the Ricoh Family Group Partner Leadership Forum.
ConvergX, which centers on strategy, leadership and collaboration, took a new approach this year, tightening its focus on partnership with dealers. Healy helped customize the show experience for dealers that was then used for proactive follow-ups based on strengths and areas of need identified during the event, empowering Ricoh to tailor its outreach. Ricoh’s goal within the channel is to be the #1 Dealer provider of customer value.
With experience working on Ricoh’s overall channel transformation, Healy was also key to the development of Ricoh’s Dealer Business Continuity Playbook, gathering resources and providing guidance for all of Ricoh’s dealers looking to communicate with their customers during this challenging time. These resources include business process workflows, dealer training programs, secure document storage, and messaging for customers. By providing these immediate offerings, Ricoh dealers are equipped to meet the needs of their customers.
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