Our 38th Annual Dealer Survey concludes in the November issue with dealer ratings of their A3, A4, production print, and print management and ECM/document management vendors. Dealers also rate their leasing partners and hardware vendor dealer meetings. In addition, dealers identify their biggest concerns. What’s always of particular interest to me in this issue are the comments from dealers to explain their ratings. Don’t miss those.

Other issue highlights include:

Konica Minolta’s 150^th Anniversary: An Ongoing Legacy of Innovation and Imaging Excellence – Editor-in-Chief Scott Cullen interviews Konica Minolta President & CEO Sam Errigo about the company’s strategic initiatives that will accelerate the company’s growth for the next 150 years.

TD SYNNEX: A Strong Distribution Partner is a Valuable Asset in a Changing Landscape – Scott speaks with Desiree Cruz of TD SYNNEX to learn how the distributor is evolving to better meet the needs of dealers as they embark on their diversification journeys.

Empowering Diversity: Anneliese Olson’s Vision for HP’s Inclusive Future – Contributing writer Kate Gragg interviews the HP executive and Cannata Report Women Influencer about her career path and the importance of HP’s diversity initiatives.

Security Breached: Impact Networking’s IT Department Saves a New Client from Disaster – Contributing editor Mark Vruno reveals how a website lead, then a hack attack, led to a $9 million, five-year contract for cybersecurity and managed services.

Mastering Customer Service: From Listening to Learning – Contributing Editor Noel Ward discusses how dealers can create positive customer experiences.

CR-CONNECT Dealer Tour: Waltz Business Solutions’ Ambitious Growth Initiatives – Scott interviews the company’s new CEO and co-owner Brandon Meek, a Cannata Report Young Influencer, about what’s next for this 130-year old dealership.

Besides these features and columns, you’ll also find our monthly Japanese Headlines and European Headlines columns.

Reach out to me at cjcannata@cannatareport.com with any questions, issues, or comments. We welcome your feedback as we strive to provide you with the best reporting and analysis of the industry.

Enjoy the issue!

CJ Cannata