Features

On the road to managing IT and cybersecurity, technological threats can point the way to more recurring revenue for dealerships.

MPS Monitor/Nexera’s Sarah Henderson walks us down her career path and discusses her work-life experiences in the channel.

As Japanese multifunction printer OEMs brace for mid-July tariffs, many manufacturing operations are relocated in Southeast Asia.

A combination of security controls, policies, procedures, and training is necessary for staunch cybersecurity.

When dealers provide cybersecurity services through MSP partnerships, mutual expectations need to be managed.

Some of the largest pitfalls include how to sell, to whom, and how to define sales ‘wins.’ These challenges are tips of the deep, cybersecurity iceberg.

Cybersecurity-minded manufacturers are fighting back as imaging devices have become prime targets for hackers.

With ransomware attacks on the rise, even smaller dealerships are at risk from hackers.

With ConnectWise-funded sales training, Kingston Training Group is helping dealerships transition their selling approach, ensuring reps are prepared to capture IT opportunities.

Is managed IT in the mix with your sales and lease deals? Should it (IT) be part of a lease agreement?

With deep roots, a clear vision, and a culture-first approach to growth, Jocelyn Gorman takes the president’s role at Document Solutions Inc. (DSI) in Albuquerque, New Mexico.

Military veteran Angelita Fanas has journeyed from active service in the U.S. Army to becoming a valued team member of Sharp’s AV team.

Welcome to The Cannata Report’s second AI-themed issue. (Note: A human being actually wrote this column!)

A conversation with Sharp Electronics’ 27-year finance veteran Moonsun Park, one of our industry’s women influencers, about why forging strong bonds and connections matters for women and men in the office tech workplace.

Amid Japan’s growing labor shortage, an AI-powered app is helping to boost employee engagement, reduce turnover among young or high-performing staff, and rapidly integrate mid-career hires.

Appreciation for and concerns about generative AI. Four experts on the topic chime in regarding the latest in artificial intelligence.

Best practices for integrating artificial intelligence (AI) into your workflow.

Is artificial intelligence (AI) more like a mythical genie or Isaac Asimov’s ‘I, Robot’ sci-fi turned real?

Unlocking the AI power of large language models to generate leads, tailor pitches, and crush quotas.

From smarter MFPs to predictive maintenance and intelligent workflow automation, AI is enhancing productivity, security, and efficiency.

AI-powered recruitment tools offer potential for efficiency, improved candidate matching, and better retention.

“AI is a powerful tool . . . [that] should complement, not replace, skilled technicians,” stresses a Sharp VP. Now that the technology is here, can we live without it on the service side of the business?

Office technology changes, and bringing customers the latest products and services has been the motto at Alabama dealership The Lioce Group for 58 years and counting.

This resilient crowd is worthy of a tough motto.

Our President/CEO CJ Cannata and new Editor-in-Chief Mark Vruno hit the road last month for events in Anaheim, California, and Las Vegas, Nevada.