WATCH: Women Influencers Discuss Significant Changes and Challenges in Office Technology
The Cannata Report has released a new video featuring candid insights from three leading executives in the office technology industry: Mary Hart of HP, Jennifer Healy of Ricoh, and Sarah Henderson of Nexera/MPS Monitor. The industry leaders, recently revealed as The Cannata Report’s 2025 Women Influencers, discuss the most significant changes reshaping the industry today, from the accelerating adoption of artificial intelligence (AI) to digital transformation, evolving customer expectations, and the challenge of attracting the next generation of talent.
Mary Hart, Head of U.S. Commercial Channel Print at HP, underscores the rapid pace of technological change, noting how quickly AI has moved from a new concept to an everyday tool. She emphasizes HP’s focus on the future of work and the importance of helping customers be both productive and engaged, and supporting dealers to meet shifting customer needs.
Says Hart, “Over the next five to ten years, I think it’s going to be essential for the industry to continue to look at new business models as technology is reinvented. Continuing to adapt and continuing to be able to understand what our customers want, and to be able to deliver it in a way that our customers need, is going to be essential.”
Jennifer Healy, VP, Business Development & Experience, Dealer Partner Channel, Ricoh North America, highlights digital transformation as the defining change of the moment, with data security and AI integration at its core. She shares Ricoh’s long-term strategy of “Build, Buy, Partner”—a holistic approach to solving customer challenges that includes developing in-house solutions, acquiring companies like DocuWare to strengthen AI capabilities, and forging key partnerships such as Ricoh’s recent collaboration with Brother. “Security is a big thing that’s evolving because there are so many breaches,” she says, adding, “And what is the balance with AI? That’s the big question I’m hearing from dealers everywhere.”
Sarah Henderson, Regional Director, NEXERA and MPS Monitor, stresses the importance of attracting new talent to the office technology industry. She also sees AI adoption as a critical industry shift, particularly in making massive datasets more actionable and embedding AI into workflows and imaging devices.
“When you think about a copy or a printer or a traditional imaging machine, the adoption of AI technology into that control panel, into workflow, and scan to cloud technology is going to make the machines more relevant and also easily attachable into the network environment where maybe people thought print was a standalone,” says Henderson.
“This video provides a compelling look at how our 2025 Women Influencers— three of the office technology industry’s leading voices—view the evolution of the industry and what they see as essential to its success, including AI adoption, meeting the evolving needs of customers in the future workplace, security and data protection in tandem with digital transformation, as well as an emphasis on an industry reinvention complete with new business models and business strategies, ” says CJ Cannata, president and CEO, The Cannata Report.
“Hart, Healy and Henderson emphasize that collaboration, innovation, and adaptability will be key to the industry’s continued success,” says Cannata.
