Frankly Speaking

Aside from the excitement of attending a meeting that is not virtual, it just felt good to meet with people we have not seen for more…

Last month, Carol and I were invited to a retirement party for Mike McGuirk, former president of ProCopy, now a Flex Technology Group company…

We were asked to present at an ICDA (International Copier Dealer Alliance) meeting in Savannah, Georgia on March 31. We have been…

Last week we received an email from Jim D’Emidio of Konica Minolta that deeply saddened me. He advised us that he was leaving Konica Minolta at…

You can’t turn anywhere in the news media these days without hearing news of a cyberattack or concerns about cyberattacks resulting…

On October 5-7, 2021, I had the pleasure of being asked to moderate a panel for Select Dealer Group (SDG) in Albuquerque, New Mexico…

In our most recent Fridays with Frank video, we discussed the supply chain. That was not the first time. After watching it several times, I was not…

On November 12, Reuters announced that Toshiba Corporation had outlined plans to split into three companies to appease activist shareholders…

One more time we were asked to moderate a panel of industry executives. This time it was SDG acting as our host for their meeting in Albuquerque…

As the independent dealer channel continues to recover after a challenging 2020 because of the COVID-19 pandemic, we are proud to present our…

We are receiving some very disturbing news from dealers who are encountering some serious problems caused by those who choose not to be…

As we continue to evaluate the returns of 385 dealers from our 36th Annual Dealer Survey we attempt to translate our findings…

The highlight of this month’s production print issue is our cover feature on Konica Minolta’s Customer Experience Center (CEC) in Ramsey…

Our July 2nd episode of Fridays with Frank drew some attention from both manufacturers and dealers. We also heard from a former manufacturer….

We recently discussed the ongoing back-order situation on Fridays with Frank. It evidently hit a sensitive area as we heard from several dealer…

We have a considerable collection of challenges staring our industry in the face. The post pandemic period is first and foremost on everyone’s minds…

In response to the calls and emails we’ve been receiving from dealers about HP’s Amplify partner program, we are looking at both…

On March 4, 2021 in a Bloomberg piece by Gearoid Reidy with a headline that read, “Out of Print: Investors Cheer Ricoh’s Pandemic-Inspired…

We wish to acknowledge and congratulate BTA on the celebration of its 95th anniversary. For this influential organization, it all…

We had the special privilege of saying goodbye to Joji Tokunaga, CEO of Ricoh USA and it brought some very fond memories of the Japanese executives…

This past December Mike Stramaglio, president and CEO of Stramaglio Consulting, reached out to Bob Goldberg, BTA General Counsel…

It is a distinct pleasure to present a special bonus issue, “Unite & Conquer,” focusing exclusively on The Cannata Report’s 35th Anniversary…

Today, Veteran’s Day, we celebrate and honor all those alive who have served our country honorably. We recognize Memorial Day as the time to…

At our Virtual Awards Gala on Thursday, November 5, 2020, we announced that we raised $105,250, for the Circle of Compassion at Hackensack University…

In our conversations with dealers, from different parts of the country, they all express they are sadly missing the opportunity of attending independent…